Link Staffing is Hiring a Customer Success Associate Near Cypress, TX
LINK Staffing Services has partnered with our nationally well-known client to fill immediately available Customer Success roles. You will be joining a team-centered environment where openness, transparency and accountability are encouraged at all levels.
Benefits :
These are temp-to-hire positions with competitive benefits immediately offered. The right candidate will be a dependable, motivated, career-minded individual who is eager to join the team and jumpstart their career.
Upon permanent hire, employees are offered competitive salaries, flexible benefits, 401(k) options, on-the-job training, and frequent opportunities for professional development.
Salary/Shift information
- Tuesday - Saturday $21-$23/HR
The Customer Success Associate role operates in a professional office setting.
Essentials Functions :
- Receive and Promptly Respond to Customer Queries.
- Document customer concerns and resolutions within each order worked.
- Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise. Is consistently courteous with all customers, and keeps all customer commitments
- Maintain up-to-date product, sales, services and company knowledge.
- Investigate customer’s problems and collaborate with multiple departments to find solutions and resolve issues.
- Demonstrate the Company’s Core and Growth Values in the performance of all job functions.
- Maintain reliable attendance.
Qualifications :
- Ability to maneuver effortlessly through various communication channels (chat, email, and social media) to provide the customer with prompt, courteous and accurate information.
- Accurately respond to customer inquiries through instant messaging software
- Utilize available resources to respond to customer inquiries
- Fluent in English; reading, writing, and speaking
- Ability to type ≥50 WPM
- Rigorous critical thinking skills
- Organization skills
- Self-Motivated and Self Starter
- Work well under pressure in a fast-paced environment
Education:
- High School Diploma required. Associates degree or 2 years college coursework completed preferred.
- 1-2 years' customer service experience, preferably in a contact center operations environment.
- Additional experience in customer sales, customer service, or digital communications is a plus.
- Live CHAT representative experience is a plus
- Call center or tele-sales experience is a plus
- ZenDesk / CRM
Job Summary
Full Time
$41k-53k (estimate)
05/05/2024
05/18/2024
www.linkstaffing.com
Houston, Texas
25 - 50
Sherie Bonifacio
Business Services
Related Companies
The following is the career advancement route for Customer Success Associate positions, which can be used as a reference in future career path planning. As a Customer Success Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Associate. You can explore the career advancement for a Customer Success Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Associate job description and responsibilities
Customer success associate look out for their customer’s business and work with them to find solutions to pain points.
02/16/2022: Provo, UT
They're also able to provide the technical product support and training necessary to keep their customers happy.
02/27/2022: Anchorage, AK
Customer Success Associate are responsible for creating loyal customers who come back again and again.
03/18/2022: Santa Barbara, CA
On a smaller scale, customer success associate are constantly juggling many tasks for multiple customers.
03/06/2022: Pocatello, ID
Customer associates look out for their customer’s business and work with them to find solutions to pain points.
02/11/2022: Akron, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Associate jobs
The scope of a CSA responsibility depends on the opportunity for mutual value creation, determined by solution complexity and customer size.
01/19/2022: Kansas City, KS
Successfully handling any and all of those responsibilities starts with open communication and transparency on the part of the customer success associates.
02/11/2022: Oakland, CA
Develop a customer success strategy to be successful for this position.
01/05/2022: Ann Arbor, MI
Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.
02/26/2022: Norfolk, VA
Developed profitable relationships with current and prospective customers, and provided exceptional customer support through attentiveness and extensive product knowledge.
04/02/2022: Fort Collins, CO
Step 3: View the best colleges and universities for Customer Success Associate.
