Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities:
- Greet guests and provide them with a warm welcome
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations, changes, and cancellations
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with patience and professionalism
- Maintain a clean and organized front desk area
- Complete night audit procedures as needed
- Collaborate with other hotel departments to ensure guest satisfaction

Skills:
- Excellent phone etiquette and communication skills
- Strong customer service and guest relations skills
- Ability to speak multiple languages is a plus (bilingual or multilingual)
- Knowledge of hotel management systems is preferred
- Ability to handle cash transactions accurately
- Attention to detail and ability to multitask effectively

Join our team as a Front Desk Agent and enjoy the following benefits:
- Competitive pay
- Opportunities for career advancement within the hospitality industry
- Training and development programs to enhance your skills

If you have a passion for providing exceptional guest service and thrive in a dynamic environment, we would love to hear from you. Apply now to join our team as a Front Desk Agent!

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Ability to Relocate:

• Fresh Meadows, NY 11365: Relocate before starting work (Required)

Work Location: In person