Summary

The collision center manager is responsible for overseeing all operations within the collision repair facility. This role requires strong leadership skills, technical knowledge of automotive repair processes, and a commitment to delivering exceptional customer service. The collision center manager will coordinate workflow, manage staff, maintain quality standards, and ensure efficient operations to meet or exceed performance targets.

Key Responsibilities:

• Lead, mentor, and motivate a team of technicians, estimators, administrative staff, and other personnel within the collision center.
• Provide training and development opportunities to enhance employee skills and performance.
• Foster a positive work environment that encourages teamwork, accountability, and continuous improvement.

Operational Management:

• Oversee daily operations, including scheduling, workflow management, and resource allocation, to ensure timely completion of repairs.
• Monitor key performance indicators such as cycle time, touch time, customer satisfaction, and implement strategies to optimize efficiency and productivity.
• Maintain inventory of parts and materials and ensure proper utilization to minimize waste and control costs.

Quality assurance:

• Enforce quality control measures to ensure repairs meet or exceed industry standards and customer expectations.
• Conduct regular inspections of completed work to identify any deficiencies and implement corrective actions as needed.
• Implement and adhere to safety protocols and regulations to maintain a safe working environment for employees and customers.

Customer Service:

• Interact with customers to address inquiries, provide updates on repair progress, and resolve any concerns or issues promptly.
• Strive to exceed customer expectations by delivering personalized service and maintain open lines of communication throughout the repair process.
• Implement strategies to enhance customer satisfaction and generate positive reviews and referrals.

Financial Management:

• Develop and manage the collision center budget, including revenue projections, expenses, and profitability targets.
• Identify opportunities for revenue growth and cost savings and implement strategies to achieve financial objectives.
• Ensure accurate billing and invoicing processes and monitor accounts receivable to minimize delinquencies.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: The work is mostly sedentary with periods of light physical activity. Typical positions require workers to walk or stand for short periods; lift and carry up to 20 pounds; climb stairs, bend, reach, hold, grasp, and turn objects; and operate computer or typewriter keyboards. The work requires the ability to speak clearly and to see and hear clearly with or without accommodation.
• Work environment: Primary works is performed indoors in a standard office setting. The noise level in the work environment is usually moderate. Work is subject to frequent interruptions.

AAP/EEO Statement

The Companies provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications and Education Requirements

• Bachelor’s degree in business administration, Automotive Technology, or related field preferred.
• Previous experience in collision repair management or similar role within the automotive industry.
• Strong leadership skills with the ability to inspire and motivate a diverse team.
• Excellent communication and interpersonal skills, estimating software, and industry standards.
• Knowledge of regulatory requirements related to safety, environmental compliance, and insurance regulations.
• Proven track record of achieving performance targets and driving continuous improvement initiatives.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.