Position Type : Office Assistant / Receptionist / Billing Support

Schedule of Employment : Part-Time with Potential of Full-Time Offered

Company Description :

Glacier Health and Development Center offers outpatient counseling, coaching, and program development support to a diverse population, as well as psychological research for the improvement of mental health services nationally and abroad. Driven by a passion for improvement and social justice, Glacier is currently developing a workforce of skilled professionals to expand the access to mental health services within the state of Virginia.

Job Summary :

The office assistant / receptionist is responsible for assisting with scheduling of patient appointment, answering phone calls, faxing information, facilitating staff support, monitoring cancellations of clients, insurance verification, medical billing, creation of new patient charts, and maintenance of patient records. This position would be in assistance to the office manager. Maintenance of patient records can include, but is not limited to scanning and filing patient documents, ensuring complete and accurate information, and timely completion of all assigned tasks. Insurance handling can include, but is not limited to, validating insurance and payment authorization, inputting claims, and responding to telephone inquiries. Medical billing includes assurance that billing for all services provided is accurate, timely, and fully documented. The office assistant / receptionist should carry out their duties in compliance with relevant laws, regulations, and established company policies and compliance programs.

Qualifications & Skills :

• Requires High School Diploma or equivalent knowledge of Medicare, Medicaid, and private medical billing.
• Candidate should have some experience with insurance billing in the medical field and knowledge of medical billing terminology
• Candidate should have excellent phone and customer relations skills
• Candidate should have working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols

Responsibilities and Duties :

• Validating patient insurance and payment authorization
• Scheduling patient appointments
• Accurate and timely inputting of claims
• Managing individual's work in process
• Responding to telephone inquiries
• Creation of new patient charts and maintenance of patient records
• Managing incoming phone calls
• Managing outgoing and incoming faxes
• Provide staff support as needed
• Provide customer service to patients, fellow employees, and referral sources

JOB BENEFITS SUMMARY

We value our employees and are committed to providing a comprehensive benefits package designed to support their well-being and professional growth. Our benefits include:

• Healthcare Coverage: Comprehensive medical, dental, and vision plans to ensure you and your family have access to quality healthcare.
• Retirement Plans: Company-matched 401(k) or pension plans to help you plan for a secure future.
• Paid Time Off: Vacation, sick leave, and holidays to promote work-life balance and rejuvenation.
• Professional Development: Opportunities for continuous learning and development through workshops, training programs, and educational assistance.
• Flexible Work Arrangements: Options for remote work or flexible schedules, fostering a supportive and adaptable work environment.
• Wellness Programs: Initiatives promoting physical and mental health, such as gym memberships, counseling services, and wellness workshops.
• Employee Assistance Programs: Access to confidential support services for personal or work-related challenges.
• Employee Discounts: Exclusive discounts on company products/services or partnerships with other businesses.
• Community Involvement: Opportunities to participate in charitable activities and volunteer programs, encouraging community engagement.

We are dedicated to creating an inclusive and supportive workplace where employees thrive both personally and professionally.

EQUAL OPPORTUNITY EMPLOYER INFORMATION

We are proud to be an equal opportunity employer. We embrace diversity and are committed to creating an inclusive workplace that values and respects all individuals regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by applicable laws.

We believe that a diverse workforce enriches our company culture and enhances our ability to serve our customers and communities effectively. Our hiring and employment decisions are based on qualifications, merit, and business needs. We are dedicated to providing equal opportunities in recruitment, training, development, promotions, compensation, and all other aspects of employment.

We encourage individuals from diverse backgrounds to join our team and contribute their unique perspectives and talents. Our commitment to diversity, equity, and inclusion extends across all levels of our organization, fostering a workplace where everyone feels valued, respected, and empowered to succeed.