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Position Summary:
Responsible for development and execution of the company’s strategic service model. Lead implementation of scalable service platform; including software, process and best in class customer approach. Lead team inclusive of managers, service professionals to support the PPC mission to deliver purposeful, powerful packaging. Act in a way that delivers a customer first approach to both internal and external customers. Drive clear communication of value-add needs that support growing our sales and keeping our best interests at heart. This position is expected to project a professional image with a positive attitude while assertively getting the results needed in a highly responsive culture. In the event of absence, these job responsibilities will be covered by the VP Commercial Ops & Supply Chain.
Responsibilities and Duties:
This job description and performance standard document has been prepared as a guide to ensure better communication and understanding. All responsibilities, however, have not been included, nor could they be. Your leader may from time to time ask you to perform other related duties not specifically included in this description. Likewise, this description will be revised when required to meet current business needs.
Account Service Management:
Skills and Qualifications :
Working Conditions and/or Physical Requirements:
Full Time
$140k-183k (estimate)
05/07/2024
05/20/2024
The following is the career advancement route for Director, Customer Service positions, which can be used as a reference in future career path planning. As a Director, Customer Service, it can be promoted into senior positions as a Top Customer Service Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director, Customer Service. You can explore the career advancement for a Director, Customer Service below and select your interested title to get hiring information.