The Associate Account Coordinator (AAC) will be an integral part of the Account Coordinating

Department responsible for supporting team members with processing orders, modifications, and customer relation events. Coming to the Company with excellent communication skills, a strong sense of urgency, and able to work with all levels of the company is ideal. The role will be filled with a reliable and driven incumbent, resonating with our company Purpose.

Key Responsibilities:

• Process product samples and quotes to order for sales team.
• Maintain product sample Kanban orders, distributed samples, sample tubes and sample boxes.
• Support with tracking shipments closely to ensure timely delivery to
• Assist with processing customer credits for product and service-related issues.
• Aid in fielding new customer inquiries with customer love.
• Respond to the company general email and voicemail inboxes.
• Perform customer onboarding and contact entry.
• Communicate data for potential order delays to the AC Team.
• Complete administrative tasks in ERP system with accuracy.
• Support lower volume territories, including but not limited to those assigned to a broker and/or reseller.
• Create customized open order status reports for accounts.
• Log customer relations events, working with department manager and or Sr. AC to determine resolution or escalation process.
• Determines order revisions as needed with manager review and/or approval.
• Apply concessions to customers or orders after reviewing account knowledge and needs with manager and or Sr. AC approval.
• Update documents and price sheets.
• Create bids, quotations, and proposals to support the team members.
• Participate and present during daily production and department meetings as
• Updates work instructions as needed.
• Perform as a backup for AC team members that are out of the office as needed.
• Perform all duties as assigned, but not limited to this job description.

Successful candidates for this position will have:

• Associate degree highly preferred, but not required.
• Minimum of 1-2 years of relevant experience in a customer service environment.
• High level of professionalism and interpersonal
• Professional level written and verbal communication skills and attention to
• Working knowledge of customer service principles and practices.
• Customer focused attitude, passionate, driven and reliable.
• Highly organized and completes numerous projects and tasks on tight deadlines.
• Intermediate computer skills and knowledge of MS Office Suite highly preferred.
• Experience with Microsoft Business Central 365 a
• Engages with all levels of the company.

Physical Demands

• Able to sit for long periods of time and work at a computer
• Able and willing to work longer than normal business hours when needed to meet
• Able to lift up to 40 lbs.
• Frequent the production warehouse with varying temperatures as needed.
• Occasional local travel for job-specific events.
• Comply with GMP/Food Safety rules, regulations, requirement, and policies that apply to Harv 81 Group.

Pay Range

$22.00-$27.00 per hour

Equal Opportunity Employer

Harv 81 Group – North America and its subsidiaries, Cork Supply USA and or Tonnellerie O provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.