The Technical Business Analyst is responsible for collecting, organizing, analyzing, and interpreting datasets to provide insights and support data-driven decision-making. Supporting the technical operations of the company, ensuring that all technical systems are working properly and efficiently. The position will work closely with the Director of IT to ensure all technical systems are up-to-date and properly maintained. This position will be responsible for the deployment and management of computers, mobile devices, and cellular technologies working closely with the managed service provider.

RESPONSIBILITIES:

Data Analytics

• Collect, clean, and preprocess data from various sources to ensure accuracy and consistency
• Perform exploratory data analysis to identify trends, patterns, and correlations within the data
• Develop and maintain automated data pipelines for efficient data processing and analysis
• Using approved analytics solutions/software, create visualizations, dashboards, and reports to communicate to stakeholders
• Conduct analysis and predictive modeling to extract insights and promote informed decision-making
• Collaborate with operations and support teams to understand business requirements and provide data-driven solutions
• Monitor data quality and integrity, identifying and addressing anomalies or discrepancies
• Stay updated on industry trends and best practices in data analysis and visualization techniques via webinars, conferences, and other trade resources
• Contribute to the development of data governance policies and standards
• Support ad-hoc analysis requests and provide timely and accurate insights to key stakeholders

Technology

• Provide excellent technical support to end-user community
• Research new technologies and trends to satisfy the growing needs of the organization
• Laptops / iPads / Phones / Cellular technology / Software Solutions

• Develop and maintain technical documentation, including system configurations, processes, and procedures. [SOPs]
• Provide new hire/intern equipment and technology orientation
• Maintain vendor relationships for hardware, software and SaaS solutions
• Manage SaaS solutions access and permissions
• Schedule and coordinate technology upgrades
• Manage and support conference room technology for all locations
• Assess and procure hardware equipment and accessories for all locations
• Support and manage jobsite network and technology setup
• Cellular / Accessories / Cameras
• Responsible for maintaining asset inventory and assignments
• Process all I.T. related hardware and software invoices
• Coordinate and work with Director of IT for new office technology and networks
• Manage cellular phone accounts, invoices, deployments, upgrades and inventory
• Attend weekly and bi-weekly I.T. review meetings
• Develop and maintain SOPs, user documentation and technical manuals

Managed Service Provider [MSP]

• Order and coordinate new device procurement and configuration with MSP
• Coordinate new hires/interns network account and permissions
• Communicate offboarding to MSP to disable/remove network accounts
• Manage and escalate support issues with managed service provider

Special Projects:

• Work with Director of IT on projects as needed

Requirements

• Bachelor’s degree in business, Information systems, analytics, or equivalent preferred
• MS 365 – Microsoft Outlook, Word, Excel, Teams, and PowerPoint proficiency
• Basic knowledge of local and wide area networks
• Familiarity with data modeling, warehousing, and database concepts
• Strong analytical, technical, and problem-solving skills
• Excellent verbal and written communication skills
• Strong organization and time management
• Proven ability to present clearly
• Ability to work independently and within team environments
• Strong ability to perform work accurately and thoroughly

Benefits