Bricker Graydon

Office Services Specialist

Cincinnati, OH - Downtown (Scripps Center)

Onsite | Mon-Fri | 7:30AM-4:30PM

At BRICKER GRAYDON LLP, we strive to provide a firm culture that promotes inclusivity and fosters a positive work environment built on the foundation of respect.

We value and recognize the unique strengths, experience, and character our team members bring to our culture. There is a wealth of great things to say about working at Bricker Graydon, but the driving factor behind the firm’s success is the outstanding and diverse group of people who work here. Our attorneys and staff define our firm and are the reason we succeed every day. Bricker Graydon is a place where YOU belong.

We are currently seeking an Office Services Specialist to join our team in Cincinnati, OH.

GENERAL DESCRIPTION:

Working within the Bricker Graydon Office Services Team, this position provides critical advanced-level support to the attorneys and staff in the Firm by performing various office services tasks. These tasks include a mix of one or more of the following areas of responsibility: mail processing, delivery and shipping services, production, copy, scanning/imaging services, supply management, hospitality and conference room set up, stocking services and reception. Performance of responsibilities may require communication with partners, attorneys, clients, staff, vendors and others, and therefore, incumbents must possess excellent customer service skills, strong communication skills and exceptional problem-solving skills, knowledge of court systems and proper handling of legal documents, and the ability to work with individuals at all levels. In the absence of one or more Office Services Specialists, this position may also assist with some of the more basic office services functions. This position reports directly to the Office Services Manager within the Columbus office.

ESSENTIAL DUTIES AND RESPONSIBILITIES: “Essential functions” are primary job duties that incumbents must be able to perform unassisted or with some reasonable accommodation made by the employer.

• Perform more advanced office operations in a legal environment which may include mail processing, production copy/imaging services, supply, hospitality and other related services
• Assume responsibility for completing more complex tasks assigned to team
• Function as a document specialist, performing quality control and final checks of work product
• Determine ways to improve efficiency or reduce expenses while providing quality services
• Provide mentoring for other specialists
• Provide coaching on workflow and machine operations for specialists and end-users, ensuring the safe use and proper maintenance of all equipment
• Maintain appropriate par levels and inventory
• Assist in compiling and maintaining production records and volumes

EDUCATION/EXPERIENCE:

• High school diploma or GED required; related technical education preferred
• 1-3 years of work experience in hospitality, preferably in a law firm or similar function
• Experience within supply management and mail/copy center

KNOWLEDGE / SKILLS / ABILITIES:

• Proficiency in Microsoft Office products
• Strong attention to detail and highly organized
• Effective written and verbal communication skills
• Outstanding typing, spelling, proofreading and grammatical skills
• Excellent time management skills; able to manage competing priorities in a fast-paced environment
• Must possess excellent interpersonal and customer service skills to communicate with partners, attorneys, staff, clients, vendors and others
• Ability to function with a high level of patience, tact and diplomacy in handling difficult situations or difficult people
• Excellent interpersonal and customer service skills to communicate with partners, attorneys, staff, clients, vendors and others
• Proven ability to mentor
• Proficient with legal technologies and software including document management, cost recovery and chargeback systems, etc.
• In-depth knowledge of court systems and the proper handling and delivery of legal documents such as depositions, transcripts, briefs, addendums, filing, pleadings and judgments
• Ability to move packages on a standard wheeled cart with a capacity of 50 lbs. or greater
• Available to work flexible hours as necessary

Disclaimer

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted, as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees, assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

We offer a full benefits package, including paid family leave and a generous firm 401(k) contribution. If you are interested in becoming a member of our team, please visit our careers page on our website at www.brickergraydon.com to complete our online application.

We are an Equal Opportunity Employer. All qualified applicants are welcome without regard to gender, gender identity or gender expression, sexual orientation, race, ethnicity, or cultural identity, national origin, religion, age, veteran status, genetics or disability. Women, minorities, LGBTQ , veterans and individuals with disabilities are encouraged to apply.

Job Type: Full-time

Pay: $19.00 - $19.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Cincinnati, OH 45202 (Required)

Work Location: In person