This role will include but not be limited to delivering on financial results, fostering a sustainable culture to align with the core values of the company, and driving operational excellence within the region by developing and coaching their team members. This role will plan, coordinate, and oversee operations activities within the market brand, ensuring execution of efficient and cost-effective operational plans and processes to meet the current and future needs of the business.

Strategic Planning and Business Development

• Collaborates with executive leadership of other market brands and support center teams to develop and meet company goals while supplying operational expertise and guidance on company initiatives.
• Partners with Development, Real Estate, Construction, and Implementation teams to enable future location expansion and new market growth through de novo development and M&A activity.
• Develops, recommends, and executes operational initiatives to expand market share and increase customer demand, optimizing operational processes to accommodate higher volumes while maintaining efficiency and quality standards.

Operations

• Directly oversees the market brand providing leadership, guidance, and direction to achieve organizational objectives and deliver financial results.
• Responsible for deployment and monitoring of financial budget within the market brand
• Ensures constructive two-way communication between field and support center.
• Collaborates with business partners to identify, recommend, and implement new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
• Ensures market brand decisions and project plans such as those for staffing, talent development, marketing, maintenance, and IT are in line with the organization’s business plan and vision.
• Presents performance reports and metrics to the Chief Operating Officer and other leadership.
• Conducts site/district visits to assess and ensure customer satisfaction and employee engagement.
• Ensures consistency of operational excellence throughout the market brand with field visits, strong communication strategies and timely monitoring of operational metrics.
• Engages with business partners to establish, communicate, and implement operations-related policies, practices, standards, and safety/security measures to ensure effective and consistent support and execution.
• Performs other related duties as assigned.

People and Performance Management

• Recommends and advances comprehensive employee development programs to foster a culture of learning and growth in collaboration with other key leaders.
• Facilitates and fosters a cohesive team culture across the brands and within the market.
• Develops talent to enhance business performance and facilitate succession planning.
• Leads change within the organization and encourages continuous feedback to ensure success and adoption.
• Actively participates in company and industry presentations and events.

Required:

• Bachelor’s degree in business administration or other industry-related field or equivalent working experience
• At least 10 years of industry-related experience including five years in upper management required.

• Proven experience as a Market Manager, VP & General Manager or VP of Operations of a multi-unit retail business (strong preference from car wash industry)
• Experience assimilating and integrating multi-site operations.
• Outstanding communication and presentation skills
• Demonstrated leadership ability, confidence, and executive presence with a strong sense of urgency for achieving results.
• Excellent verbal and written communication skills.
• Strong supervisory and leadership skills.
• Extensive knowledge of the principles, procedures, and best practices in the industry.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

• Must be able to remain in a stationary position at least 50% of the time.
• Ability to travel up to 50% or as business matters require.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. (All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others). The requirements listed in this document are the minimum levels of knowledge, skills and abilities.