Position Summary:

Practice Supervisoris responsible for providing feedback and assisting in implementation of goals, objectives, policies, procedure, performance standards, and systems for physician practices. Reviews day to day operations and coordinates supervision of the practice with the Department Manager and Director. Assures compliance with regulatory agencies and rights of all customers.

KNOWLEDGE, SKILLS AND ABILITY POSITION SUMMARY:

Responsible for reviewing day-to-day clinic operations of physician practices, recommends process improvement, and coordinating management of them with the department manager and director.Provide resources to team members, mentors, education, trains new hires, and counsels team members. Responsible for understanding & communicating organizational, hospital, and department goals.

TASKS:

·Day-to-day supervision of clinic operations, ensuring smooth workflows, providing resources, direction, and support to Providers and Team Members.

·Determines, develops, and implements workflow improvements through coordination with departmental management team.

·Monitors that support staff is collecting copays, deductibles, and old balances.

·Monitors quality metrics to ensure we meet our goal.

·Monitors KPI’s (ensure the support staff is obtaining all the information needed to meet our goal)

·Monitors support staff and provides mentoring, education, and counseling as needed, under direction of Manager, Department Director, and HR.

·Monitors volumes, budget, and financial information and determines opportunities for improvement.

·Assures state and federal and The Joint Commission compliance, including OSHA, CLIA, JC Survey, and ensures adherence to regulations regarding supervision of clinical and non-clinical staff.

·Monitors, develops, and maintains appropriate FTE staff ratios, including responsibility of payroll and over-time.

·Interfaces with Providers and informs Department Director of any issues.

·Develops agendas and regularly holds staff meetings.

·Participates in departmental meetings and works as a team with all Departmental Leadership.

·Meets targets set by Corporate, Hospital & Department Director.

·Act as Patient Liaison within department and Hospital.

·Marketing on weekends at events, as needed.

·Encourage and remind providers to close their encounters.

·Ordering supplies for the clinics.

·Other duties as assigned.

Equipment Listing:

Computer/Printer/Scanner

Telephone

Fax Machine

Skills:

·Service Orientation — Actively looking for ways to improve customer service

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

·Time Management — Managing one's own time and the time of others.

·Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

·Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

·Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

·Active Learning — Understanding the implications of new information for both current and future problem solving and decision-making.

Experience Required:Three years practice management experience. Multispecialty and/or Primary Care experience preferred.Multi-location supervising with oversight of more than 8 providers preferred.

Education:Graduate of high school program or GED.