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nativepartnership is Hiring a Service Coordinator Near Phoenix/AZ, AZ
Job Description:
General Position Summary:
Serve as a primary contact with new and existing partner organizations on American Indian reservations. Responsible for recruitment, eligibility, service match, inventory selections to support partner organizations, determines needs and makes decisions around what is distributed, and partner retention. The Coordinator travels to the communities served to identify potential partners, assess need/opportunity and establish a relationship between PWNA and the Partner. The Coordinator will process requests, ensure allocations are reflected accurately in Acumatica (accounting system) and meets overall program objectives, guidelines and selection criteria for our partners. This position is also responsible for the coordination and management of some seasonal special projects.
Essential Functions:
- Knowledgeable of PWNA services, selection criteria and guidelines.
- Knowledgeable of the service area, community needs, community strengths and reservation service structure, informed of changes
- Develop an outreach strategy for assigned areas of focus
- Process new referrals of program partners to work with
- Match partner organizations with the most appropriate service
- Fully educate partner organizations on the benefits and requirements of working with PWNA
- Listen to partners and interact with all program personnel with dignity, respect and a high degree of cultural awareness
- Retain and motivate partners while recognizing and addressing their needs and concerns
- Process partner requests
- Select inventory that will support the programs of the partner organizations
- Communicate effectively with warehouse personnel regarding orders and inventory issues
- Communicate regularly with partner organizations regarding the status of their requests and deliveries
- Regularly review inventory to know what is available to partner organizations
- Make monthly calls or other outreach methods to partners who have become inactive in order to understand why they no longer work with PWNA and make them active if appropriate
- Keep the outreach strategy for areas of focus on track
- Make routine site visits to partner agencies to build relationship and provide ongoing training on PWNA services.
- Manage all aspects of assigned special projects.
- Gather community profile information.
- Do presentations at workshops, district meetings, and gatherings.
- Document all communication with partners using customer service software
- Record all relevant information related to better serving the partner on the Partner Profile page in the ERP system.
Secondary Functions
- Knowledgeable of warehouse inventory
- Produce travel plans and reports
- Continuous improvement in addressing current processes and procedures
- Actively participate in staff and planning meetings
- Weekly tracking of program partner contacts and new program partner sign-ups
- Keep desktop procedures up-to-date.
Work Conditions:
- Hours Monday- Thursday 6:00-4:30 (30min. lunch)
- Overtime may be required
- Travel - 10% to 20%
- Acts independently within generally prescribed guidelines
Experience and Skills:
Education/Experience Required
- Strong customer service skills, including effective communication skills, verbal and written
- High school diploma required, Associates degree preferred
- Experience with computers, strong skills in the Microsoft Office Suite
- Valid driver’s license
Work Conditions:
- Hours Monday-Thursday 6:00-4:30 (30 min. lunch)
- Overtime may be required
- Travel required, 10-20%
- Deals with moderately complex situations
- Acts independently within generally prescribed guidelines
Job Skills:
- Excellent communication skills: oral, written and computer
- Strong presentation and public speaking
- Able to teach procedures
- Excellent technical computer skills
- Knowledge of reservation service structure
Administrative Functions include:
- Report taking and submission
- Meeting scheduled deadlines
- Knowledge of allocating resources
Job Summary
Full Time
$78k-99k (estimate)
05/14/2023
05/23/2024
The job skills required for Service Coordinator include Customer Service, Communication Skills, Planning, Coordination, Communicates Effectively, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Coordinator positions, which can be used as a reference in future career path planning. As a Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Coordinator. You can explore the career advancement for a Service Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for Service Coordinator.
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