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IT Support Analyst Full time Provide IT Infrastructure support to plant employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when appropriate.
RESPONSIBILITIES : Provide operational support and maximum uptime for plant-related WINTEL & LINUX client desktops, handheld devices, Laptops, Process PCs, NetPCs, and Servers (File / Print, Process, SQL, WTS) including associated OS(NT, W2K, XP, VISTA.
WIN7) and software, Laserjet, and Label (Zebra, Datamax, Other) printers, tethered network Switches, Routers, Firewalls, Phone systems, and untethered Wireless access points and Intermec, Motorola, Symbol, LXE RF devices.
Gather / Capture client and problem information Make use of technical skills, knowledge database, and other ITRC resources to resolve problems and escalate problems appropriately.
Assist in the creation / maintenance of documentation. Assists end users in resolving hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems, and performing troubleshooting activities.
Documents, tracks, and monitors the problem to facilitate a timely resolution. REQUIRED EXPERIENCE AND SKILLS : Applicant must have experience supporting Outlook, Windows, Word, Excel, and other desktop applications.
Patience and tact to respond effectively to plant personnel with varied level of technical acumen. Good time management and self-direction skills necessary.
Microsoft and CompTIA certifications are preferred. THIS POSITION MUST BE PERFORMED ONSITE AND IS NOT AVAILABLE AS A REMOTE POSITION.
Last updated : 2024-05-03
Full Time
$47k-59k (estimate)
05/04/2024
08/01/2024
The job skills required for Desktop support include Troubleshooting, Help Desk, IT Support, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop support positions, which can be used as a reference in future career path planning. As a Desktop support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop support. You can explore the career advancement for a Desktop support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
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With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
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They often deal with clients who are having trouble with their systems, which can frustrate customers.
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Responsibility includes installing and maintaining hardware and computer peripherals.
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Installing and upgrading operating systems and computer software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
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Resolve hardware and network connectivity issues timely and accurately.
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Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
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Monitor day to day computer performance.
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Understand the customer’s grasp of technology.
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Step 3: View the best colleges and universities for Desktop Support.