We are looking for a responsible and dependable Full Time Hotel Front Desk Agent/Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation at the Baymont Inn & Suites.

If you have a knack for talking (a.k.a. customer service), then we want YOU to join our Front Office team! : )

Experience is not necessary but a plus

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Welcome the guests upon their arrival and assign rooms while consistently offering professional, friendly and engaging service.
• Provide guests information about our hotel, available rooms, rates and amenities in an informative and helpful way
• Handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions.
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Upsell additional facilities and services, when appropriate

Requirements and skills

• Customer service attitude
• Excellent communication and organizational skills
• *****It's that simple!*****

Who are we looking for?

• Friendly person
• A creative, can-do attitude, with the ability to think outside of the box.
• Ability to multi-task!

Job Type: Full-time

Schedule:

• 8-10 hour shift
• Overnight shift

Job Type: Full-time

Schedule:

• 10 hour shift
• 8 hour shift
• Overnight shift

Work setting:

• In-person

Work Location: In person