SUMMARY:

The position is responsible for keeping the travel center store in good, safe, and clean working order while performing routine maintenance and minor repairs on store facilities and equipment, ensuring an operational environment. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Deliver our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
• Wins customers over with your friendliness and impresses them with your attention to detail. 
• Prioritizes the safety and happiness of our customers at all times.
• Takes ownership of various store operations, including handling the point-of-sale system, assisting customers, and performing general housekeeping and maintenance tasks. 
• Be a helpful resource for customers, whether they’re asking for directions or need assistance finding items in the store.
• Maintains fuel and non-fuel inventory levels with the guidelines established for the location ensuring full selection and no run outs.
• Demonstrates flexibility by working a schedule that includes some nights, weekends, or holidays to meet the store’s needs.
• Punctually addresses and resolves emergency maintenance issues to minimize impact on store operations.
• Shows reliability and accountability by being punctual, presentable, and ready to contribute to the team’s efforts.
• Perform regular safety inspections and adhere to all safety guidelines and regulations to prevent hazards.
• Ensures the premises always project a pleasing and welcome appearance, that all aspects of housekeeping are in order and anything needing attention is thoroughly and promptly remedied.
• Works with external vendors and contractors for extensive repairs, ensuring work is completed efficiently and effectively.
• Manages the inventory of maintenance supplies, keeping track of stock levels and ordering supplies as needed.
• Performs routine maintenance and minor repairs on store equipment.
• Cleans and disinfects restroom facilities including sinks, toilets and urinals, fill dispensers with soap, toilet paper and other items; clean mirrors, walls, light fixtures and windows; unclog drains and toilets.
• Clean and disinfect service islands and fuel pumps.
• Dispenses propane while observing all industry safety standards.
• Keeps the store’s exterior, including parking lots and landscapes, clean and presentable.
• Able to use related tools and equipment.
• Responsible for all necessary record keeping.
• Able to problem-solving skills to address maintenance issues efficiently.
• Responsible for maintaining a disciplined environment and implement practices that promote safety, quality and productivity. 
• Coordinate and supervise training, assignments, and development of subordinates. 
• Provide guidance and support to store staff on equipment usage and maintenance
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Able to make difficult decision in a fair and honest manner.
• Strong verbal and written communication skills.
• Perform any other duties that may be assigned from time to time.

SUPERVISORY RESPONSIBILITIES:

This job does not require supervisory duties.

EDUCATION AND EXPERIENCE (MUST BE DOCUMENTED):

• High School Diploma (or GED).
• Previous experience in travel center maintenance, but not required.
• Able to troubleshoot and diagnose equipment issues.
• Previous experience in maintenance or repair work.
• Knowledge of electrical, plumbing, and HVAC systems.
• Willingness to learn and work as part of a team.
• Attention to detail and a strong work ethic.
• Effective communication skills.
• Knowledge of maintenance related to travel centers.

CERTIFICATION, LICENSES AND ANY ADDITIONAL REQUIREMENTS:

• Must be 21 years of age or older.
• Must pass periodic random drug screens.
• Must be able to pass background suitability investigation. 
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 75 pounds and/or push, pull up to 150 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods. 

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Multiple locations.
• Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
• Must be available for emergency calls 24/7.
• Must be available to work weekend and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

INDIAN PREFERENCE ACT:

The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA:

1. Tribal Members

2. Other Native Americans

3. All other ethnic groups