Patient Care Advisor (PCA) is responsible for a premium retail experience at the Far & Dotter Wellness Center & Spa. This role focuses on providing best-in-class guest service to patients, including medical cannabis certified patients, caregivers, Holistic Pharmacy and Spa clients and the public. The Patient Care Advisor assists guests and patients with product education, selection, and purchasing and always ensures an elevated experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

Passion for Outstanding Guest & Patient Service 

• Greet all guests, patients, peers, and vendors at Far & Dotter with warmth and a smile
• Follow guest service training to assist patients with their reason for visiting the Wellness Center, which includes checking in guests for the medical cannabis dispensary, checking in guests visiting the Spa, and/or assisting guests with Holistic Pharmacy products. 
• Learn, promote, and manage points/rewards for the Far & Dotter Loyalty Program to new and existing guests 
• Always go above and beyond to provide patients and guests with an elevated experience to ensure they leave “delighted”

Contributing to a Culture of Retail Sales Excellence 

• Learn point-of-sale (POS) system and SOPs and execute processes accurately to ensure all transactions are correct and compliant
• Learn product assortment and products’ associated health benefits.
• Constantly seek out ways to educate patients about add on products to drive additional sales
• Understand daily, weekly, and seasonal promotions and sell product against these initiatives 
• Fully participate in staff sales initiatives

 Reinforcing an Environment of Compliance 

• Follow compliance procedures to assure all activities and transactions follow MCA regulations and Far & Dotter SOPs
• Follow HIPAA guidelines 

Delivering Operations Excellence 

• Ability to execute the picking and packing of retail orders, processing transactions, checking consumers in, and assisting consumers as they shop our wellness boutique.
• Clean and straighten sales fixtures and products daily to maintain an impeccable retail environment 
• Clean and straighten communal and public spaces daily to maintain a hygienic environment 

Functional Areas

• Perform tasks assigned by direct supervisor that may be related to the PCA’s functional department