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SUMMARY: Responsible for greeting guests, taking reservations, providing guest service and settling guest accounts upon completion of their stay.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Greets, checks in, and assigns rooms to guests
· Promptly and effectively deals with guest requests and complaints
· Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team
· Assists sales and marketing efforts as directed by General Manager
· Handles confidential information with high integrity
· Maintains accurate cash, accounting, and reservation records
· Responsible for all cash and credit card transactions so that drawers balance at the end of each shift
· Answers guest inquiries about area attractions, hotel services, directions or reservations
· Conducts wake up calls as requested
· Records pertinent guest information and issues in log book for opening managers review
· Keeps communal areas and lobby clean
· Assists breakfast hosts in replenishing food or supplies and cleaning as directed
· Assists with laundry as directed
· Follows company policies and procedures
· Other duties as assigned by supervisor or management
QUALIFICATIONS :
Education/Experience: High School Diploma or GED equivalent. Minimum of three months hotel guest service experience or equivalent training and experience.
Skills:
· Interpersonal skills
· Guest service
· Innate sense of urgency
· Adaptability
· Detail oriented
· Proficient communication
· Ability to multi-task
· Advanced experience with personal computers and related software applications
· Ability to read, write, and speak the English language
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
Schedule:
Work setting:
Experience:
Work Location: In person
Part Time | Full Time
$25k-32k (estimate)
01/25/2024
09/10/2024