Our vision aims to empower our clients by actively leveraging our broad range of services. With our global presence, we have career opportunities all across the world which can lead to a unique, exciting and fulfilling career path. Pick your path today! To see what career opportunities we have available, explore below to find your next career! SCOPE: Reporting to the Program Manager, the Exam Process Manager supervises the Client Service Administrator staff to effectively support the chart management process on exams. This person will work with administrative staff support processing of exams. Will train designated staff members on various job tasks to help assist with the duties and responsibilities of exam processing. All services shall be provided in accordance with established standards, principles, and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Acuity is recognized. LOCATION: Candidate must be local to the Cape Canaveral Florida area. DUTIES AND RESPONSIBILITIES: Perform and/or provide direction and support for the following services: Supervises CSA staff supporting exam processing. Performs performance evaluations for CSA staff. Manages CSA time collection and schedule. Supervises customer service processes. Forwards escalated issues to senior team members. Manages organization of office including supplies, moves, and tidiness. Manages exam processes. Manages exam processes including data entry, missing components, and records archiving. Manages email inboxes for exam processing. Manages and updates all non-medical process and procedure manuals. Create templates and spreadsheets for reporting and monitoring exam process data and metrics. Assistant to the Assistant Program Manager and Program Manager. QUALIFICATIONS: A high school diploma or equivalent, supplemented by college level course work in Public Administration, Business Administration, or health-related field. (College level course work must be supported by transcripts from the educational institution at which the course work was completed). Three years of general clerk experience. Candidate must be detail oriented with superior follow-through and communication skills and a strong ability to multi-task, organize priorities and meet deadlines. Candidate must possess strong interpersonal skills and be customer-oriented. Candidate must demonstrate strong verbal and written communication skills. Candidate must be able to demonstrate strong leadership and supervisory skills and be professional in manner. Willingness to be trained in vision/hearing/vital sign testing is a must. PREFERRED QUALIFICATIONS: An Associate's degree in public administration, business administration, or health-related field. Exam processing for government and/or commercial contract experience. Experience in a health-related field. Certification in drug collection. OTHER REQUIREMENTS: Performs duties in a safe manner. Follows the corporate safety policy. Participates and supports safety meetings, training, and goals. Ensures safe operating conditions within an area of responsibility. Maintains a clean and orderly work area. PHYSICAL REQUIREMENTS: Work is normally performed in a typical interior/office work environment. Work involves sitting and standing for prolonged periods of time. Work involves lifting and moving boxes of files up to 35lbs. Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status. For OFCCP compliance, the taxable entity associated with this job posting is: Acuity-CHS, LLC About Acuity International, LLC: Acuity International is a global company that provides Advanced Medical Services, Engineering and Technology Solutions and Global Mission Services for commercial and government customers. Formed by five industry-leading businesses – Comprehensive Health Services, Janus Global Operations, Project Time & Cost, Sallyport, and Michael Baker Global Services – Acuity provides solutions and services that support national defense, global diplomacy, homeland security, healthcare, and technology development. Formed in 2018, with headquarters outside of Washington, D.C., Acuity has global reach with 7,000 employees across five continents. Our vision aims to empower our clients by actively leveraging our broad range of services. With our global presence, we have career opportunities all across the world which can lead to a unique, exciting and fulfilling career path. Pick your path today! To see what career opportunities we have available, explore below to find your next career!