Job Summary

Sparrow Rooftop is looking for an energetic and professional FOH Server to join our vibrant team. You will perform a range of tasks including preparing table set up/reset/breakdown, table maintenance, guest support, cleaning & organization. As a server, you will create memorable guest experiences by having extensive knowledge of our food and beverage offerings for our guests.

As a server, your ultimate goal will be to provide our guests with outstanding customer service and actively help to improve their overall dining experience. The ideal candidate will be friendly, professional, and demonstrate excellent communication skills.

Responsibilities:

• Assist service team with property set up and breakdown.
• Assist service with table maintenance by setting, maintaining, clearing throughout service to abide by property standards and requirements.
• Maintain overall cleanliness of space throughout service.
• Provide greeting/delivery/guest follow up in a timely manner and in accordance with hotel service expectations.
• Have extensive knowledge of what we serve and sell for both food and beverage offerings including pricing.
• Ability to work in a fast-paced environment while providing exceptional service.
• Uphold our food health safety and sanitation principles.
• Provided consistent follow-up with customers to handle any impromptu requests or issues.
• Remove dirty dishes from the table.
• Inform management of customer feedback and escalate guest service issues to management if you are unable to resolve.
• Ensure guests are completely satisfied during the experience with us.
• Other duties as assigned.
• When serving alcoholic beverages, observe guest’s behavior, count number of drinks served, and follow proper procedure if guest is impaired to alert management or security for proper follow up.

Requirements

• Knowledge in restaurant and kitchen operation
• Minimum of 6 months server experience with general liquor knowledge for selling.
• High school diploma or GED equivalent qualification is preferred.
• Outstanding communication and people skills.
• Possess basic math skills with knowledge of how to handle cash.
• Ability to stay professional in a stressful work environment.
• Superb multitasking skills.
• Available to work different hours including weekends, and nights.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.