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Foley Equipment is Hiring an IT Support Specialist I (Ability to be based out of any Foley location) Near Kansas City, MO
IT Support Specialist I (Ability to be based out of any Foley location)
| Job ID | 2024-3457 | Type | Regular Full-Time |
The Role
The IT Support Specialist I will provide the first level of IT support to employees by troubleshooting hardware and software issues in person and remotely. Accountable for the first level of contact with the customer, ensuring they are helped quickly and efficiently while providing technical assistance, software support, hardware repairs, and excellent customer service.
Job duties:
- Answers phone calls on the IT Support line, providing friendly, quick assistance to end users with technical issues.
- Assists walk-in customers as needed, creating tickets for all issues and prioritizing issues as needed.
- Adds users to distribution lists, security groups, and other needed access utilizing Active Directory and Exchange.
- Works tickets as they come into the ticketing system, keeping all tickets up to date on the status and ensuring company SLAs are met.
- Orders approved peripherals such as headsets, mice, and travel accessories for users and assist them in getting them set up.
- Utilize the internal IT knowledge base and other technical resources to research issues andidentify the best resolution.
- Collaborate with external vendors to renew, add, or terminate licenses for software on new andretiring PCs.
- Retires hardware as it reaches end of life, ensuring proper disposal procedures are followed.Escalate recurring issues to senior team members and management so long-term fixes can beimplemented.
- Follow all security processes and procedures ensuring proper cyber security is top of mind.
- Participates in occasional site visits to remote sites to assist with running AV for employeemeetings or correcting on-site technology issues.
- Orders new company cell phones (iOS and Android), hotspots, and tablets and assists users ingetting existing phone data migrated, company apps installed, and troubleshoots ongoing issuesas needed.
- Provisions new computers with provided imaging tools, installing all needed applications for theend user.
- Troubleshoot and install copiers and printers for end users assisting with printing, scanning, andfax functions.
- Migrates user data between devices and ensures the end user has all they need to be successful.
- Resets passwords and unlocks accounts in common systems for end users.
- Stay up to date on the latest developments in technology, applications, and hardware utilized byFoley.
- Participate in a 24/7/365 on-call rotation assisting employees with urgent needs after hours.
- Travel is required for training and/or to assist at other locations.
Our Ideal Candidate:
- Ability to repair computer hardware and diagnose hardware issues
- Strong knowledge of Windows operating systems including Windows 10 and Windows 11.
- Experience with Office 365, Zoom Meetings and Phone, and Active Directory
- Strong interpersonal skills
- Be well organized and pay close attention to detail
- Strong time management skills
- Customer service experience required.
- Ability to drive and valid license required
What will put you ahead:
- Associate's or Bachelor's degree in Computer Science or a related field
- Some experience as an IT support specialist performing hardware and software troubleshooting preferred
What we can offer you:
- Competitive pay
- 401(k) with matching
- Full insurance benefits starting day one of employment for full time employees
- Holiday, PTO, and Parental Leave
- Casual dress attire
- Family-owned company where you're more than just another employee
About Foley Equipment: Foley Industries - Foley Equipment, Foley Power Solutions, Foley Rental and SITECH Central - enters its ninth decade of empowering progress for customers in Kansas and Western Missouri. Foley's 1,000 employees strive every day to safely deliver excellence in service, parts, rental and sales across a broad line of Caterpillar and allied construction equipment, power generation, as well as SITECH construction technology solutions. For more information, please visit www.FoleyEq.com
Foley Industries, Inc. is an Equal Opportunity Employer (Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity). To request a reasonable accommodation or assistance in completing the application, call 316-943-4211 or email careers@foleyeq.com.
*At this time, Foley does not participate in any Visa sponsorship programs.
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Job Summary
Full Time
$48k-59k (estimate)
05/09/2024
05/24/2024
foleyeq.com
SAINT JOSEPH, MO
50 - 100
1940
LARRY BAHR
$5M - $10M
Wholesale
Related Companies
About Foley Equipment
Foley Equipment is more than just another place to work. As a 3rd generation, family-owned company where youre more than just another employee, our passion for our people is evident in everything we do. Whether you want to work with construction machinery, engine, rental, power generation, trucks, machine technology, navigation or in the office, we have the career opportunity for you! Were a diverse company dedicated to empowering progress. We are widely recognized for quality, value and a commitment to excellence. This comes from our focus on people, our dedication to our customers and our un ...
wavering commitment to our values across our 15 locations in Kansas and western Missouri. The Foley Industries group of companies includes products and services in construction, engine, rental, power generation, trucks, machine technology and navigation. And the career opportunities are just as broad and include shop and field service technicians, finance and accounting professionals, inside and outside sales, sales and service coordinators, drivers, administration and management. You'll Like The Place...And The Pay. Foley employees are part of a nearly 80 year heritage, delivering an ever-increasing, broad range of products and services. At Foley, we foster a culture that attracts the very best, so we deliver the very best. Youll find yourself surrounded by people that are engaged in their work, enjoy what they do and are readily recognized for their contributions. Benefits Include: - Industry-leading pay - Full insurance benefits - 401(k) retirement plan with matching - Tool reimbursement program - Uniforms & cleaning services - Holiday, PTO, and Parental Leave Foley Industries, Inc. is an Equal Opportunity Employer - Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity. For more information, click here. To request a reasonable accommodation or assistance in completing the application, call 316-529-5810 or email mlsmith@foleyeq.com.
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The following is the career advancement route for IT Support Specialist I (Ability to be based out of any Foley location) positions, which can be used as a reference in future career path planning. As an IT Support Specialist I (Ability to be based out of any Foley location), it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist I (Ability to be based out of any Foley location). You can explore the career advancement for an IT Support Specialist I (Ability to be based out of any Foley location) below and select your interested title to get hiring information.
