Come for the culture, grow your career, and enjoy the journey

When you join PROS, you’re joining a community of people who genuinely care – about their work, communities, customers, and each other. We empower our teams to be their best from anywhere, and trust that wherever you are, you’re going to bring your best self and do your best work.

We take care of our people so you can focus on our customers, business priorities and the important things outside of work. We prioritize flexibility and wellbeing to help our people:

• Rest : Quarterly Recharge Days, company-wide mental health holidays to unplug
• Reset : Work Well Wednesdays, a ‘quiet’ day to help prioritize focused work with minimal distractions
• Recharge : Trusted Time Off (US) so you can plan for the time you need when you need it
• Reap rewards : Competitive benefits and compensation packages, including paid maternity and paternity leave, adoption and IVF benefits, baby bucks, 401(k) match, pet insurance and more
• Reach your full potential : Leadership training, dedicated people leader programs and resources, Learn and Connect cultural series, active Employee Resource Groups

We celebrate and embrace different views and ideas, and all play a role in fostering an inclusive environment that encourages and protects diversity of thought. Our inclusive culture is one of the reasons we’re a Great Place to Work. Our customers tell us over and over that they ultimately choose PROS because of our people. They love our solutions, but at the end of the day, they don’t choose our technology—they choose us, and that is the ultimate compliment.

We invite you to join our team and grow your career at PROS! Help us shape the future of how companies compete and win in their markets!

What you’ll do:

As a Senior Alliances Manager for PROS B2B Business, you will work with the growing number of PROS partners to manage relationships with Technology and Systems Integrator (SI) partners and manage the partner onboarding and enablement process throughout the entire partner journey. You will be responsible for ensuring the SI partners complete the certification programs and get the required support to successfully sell, deliver, and support PROS solutions. The Senior Alliances Manager will also support the Partner Team to execute plans to get PROS product listed on Technology Partners’ marketplaces and any related marketing launches. The Senior Alliances Manager serves as an internal advocate for the partner, helping to drive change and steer the product roadmap when necessary to help the partner achieve their go to market objectives.

A Day in the Life of a Senior Alliances Manager - About the role:

• Manage a portfolio of partner accounts. Maintain overall responsibility for partner success. Be responsible for enablement planning, getting partners registered for training and ensuring training is successfully completed, and ensuring partners have access to resources needed to successfully sell and deliver solutions
• Move new partners through the onboarding process, including getting NDAs and MSAs executed, aligning on how the sales teams and delivery teams will collaborate, helping partners recruit the resources with the proper competencies to build their benches, giving them access to assets needed for the sales cycle and implementations, etc.
• Work with Alliance Directors to develop success plans for partners that outline the critical success factors, success metrics, potential risks, and provide recommendations
• Collaborate with the Alliance Directors, conduct regular meetings with the partner stakeholders, and make recommendations to ensure partners successfully sell and deliver PROS solutions
• Leverage internal PROS processes and protocols to resolve critical partner escalation issues and serve as the chief advocate for the partner internally at PROS
• Monitor the customer’s adoption of PROS solutions delivered by a partner while providing PROS with an understanding of what partners need for platform extensibility and to successfully deliver solutions
• Maintain working knowledge of each of the PROS products and services offerings and help partners develop their own services offerings to deliver and support PROS solutions
• Maintain communication channels and points of contact between PROS and the partners
• Monitor partner performance and execute plans to improve partner performance
• Maintain accurate partner records for account profiles (e.g. training completions, scorecards, etc.)
• Work with partners to generate leads and build pipeline by performing regular joint account mapping and planning exercises
• Proactively take on key tasks and initiatives as needed to successfully execute partner programs

Required Qualifications – About you:

• You have proven experience. You possess experience in managing key account relationships and managing project implementations. You’ve done this before but remain hungry and excited about doing it again with us
• You’re street smart. You’re the definition of a self-starter and a problem-solver. You’re resourceful and ruthlessly pragmatic
• You’re an open book. You communicate crisply. You go out of your way to be transparent in your actions and your words
• You have experience with full lifecycle SaaS implementation
• You manage down, around and up with the same enthusiasm and without playing politics
• You’re well-organized and confident to work independently but will be a strong team player
• You’re process-oriented and willing to follow and take ownership for enhancing organizational processes designed to ensure efficient, consistent partner relations
• You’re willing to and enjoy travel up to 50% of the time (both domestic and international)

Preferred Qualifications:

• A Bachelor’s degree in computer science, engineering, math, or revenue management (or similar field of study) or a Master’s in business administration is preferred

Skills & Personal Characteristics:

• Ownership
• Innovation
• Care

About PROS:

PROS Holdings, Inc. (NYSE: PRO) is your company’s best-kept secret for profitable growth. Viewed as a market-leader by both Gartner and IDC for its CPQ and price optimization capabilities, PROS advanced AI delivers results to the world’s top brands including Cargill, Etihad, Honeywell, HP, Lenovo, Lufthansa, Siemens and more. With more than 30 million AI models, PROS award winning AI is the driving force in processing more than 2 trillion transactions per year. PROS customers report up to 96% efficiency gain, up to 5% margin improvement and up to 20% revenue lift, according to a recent ROI study. To learn more, visit www.pros.

Why PROS?

PROS culture and the truly extraordinary people who work here are at the very core of our success. We have a passion for what we do, and we won’t stop until we’ve delivered on our promises. We’re committed to the success of our customers. That’s why we think harder and dream bigger – so our customers can go even further than they ever imagined possible.

This is a unique opportunity to join a company that has 30 years of proven success with a long runway of more success.

Our people make PROS stand out from the rest. If you want to be a part of something truly extraordinary, come help us shape the future of how companies compete and win in their markets.

Work Environment:

Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines, and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, interpret numerical data.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.