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Customer Service Processor

World Finer Foods, LLC.

Bloomfield, NJ | Full Time

$42k-53k (estimate)

4 Weeks Ago

Customer Service Processor

$42k-53k (estimate)

Full Time | Wholesale 4 Weeks Ago

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World Finer Foods, LLC. is Hiring a Customer Service Processor Near Bloomfield, NJ

Description: Customer Service Processor

Employment Type: Permanent, Full Time,

Posting Date:

Available: Immediately

Tasks:

Order Management/Customer Service

Processing daily orders to ensure orders are booked and shipped timely and accurately
- Includes sample orders, customer orders, returns, donations, EDI orders
Resolve pricing discrepancies with sales managers, customers and/or brokers at time of order
Ensure orders meet minimum quantity requirements (MOQ’s), and lead time requirements

Resolve order issues and escalate where appropriate throughout the life of the order
Research order information on external warehouse and customer websites

Resolve billing and shipping issues
Work with management and interdepartmentally on escalated customer account concerns
Research and resolve any order/pricing related deductions to deny with customers or approve for clearing in our system

Other

Act as backup to monitor customer service mailbox to distribute incoming requests as necessary
Act as backup to create PO’s for direct drop ship orders
Act as backup to resolve system issues with incoming EDI orders
Act as backup for all areas of the customer service team
Work with multiple audit teams to supply required departmental information or documents

Skills/Qualifications: