Organization Overview, Mission, Vision and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the 10 Best Places to Live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for three consecutive years by U.S. News & World Report. We employ 3,400 team members and serve the region with over 45 clinic locations, the area’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

Position Summary

The position of a Washington Regional Medical Center Volunteer reports to the Volunteer Services Manager. This position is responsible for interacting with the organization’s internal and external community members in a supportive and positive manner. This position is responsible for upholding the Mission, Vision and Values of Washington Regional while serving in a variety of functions and performing various tasks throughout the Medical Center.

Essential Position Responsibilities

• Interact with internal and external community members in a positive and effective way.
• Assist with wayfinding throughout the Medical Center
• Assist with deliveries to patient rooms, as needed
• Provide a positive and engaging customer service focused experience through a variety of communication methods, including answering phone calls, emailing, or intersecting guests in-person
• Assist visitors in locating departments or patients, as needed

Qualifications

• Education: High school diploma or GED, preferred
• Licensure and Certifications: N/A
• Experience & Skills: Effective communication skills; ability to work in a variety of settings with a variety of personalities
• Work Environment: This position will spend 80% of time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 lbs. This position will spend 20% of time sitting performing administrative tasks or creative activities.