KEY DUTIES AND RESPONSIBILITIES

• Wear Assigned uniform; clean, professional and in accordance with Vigilant Loss Prevention standards

• Maintain high visibility to deter theft and robbery and to keep the peace generally.
• Engage customers by greeting them and acknowledging their Presence. 
• Officers will at the request of ONLY Vigilant Asset Protection Associates, assist such Associates in the apprehension and processing of shoplifters
• Develop a rapport with the client and provide input to Vigilant supervisors 

• Model, mentor and influence the training curriculum to maintain quality control and standards for all Vigilant personnel
• Patrol all areas of the property, monitoring guest’s behavior for indications of theft
• Prepare detailed written incident reports to document all Security/Loss Prevention related incidents, observations, and daily activity 
• Report behavior that may be detrimental to the client, including theft, customer complaints, policy and procedural violations, safety violations, poor service or unfriendly behavior
• Report and document all incidents timely, in an honest, objective and fair manner
• Testify in legal proceedings to observations when required
• Professionally interact with customers of all ages, ethnicity and background
• Maintain confidentially of all Security/Loss Prevention and property report/documents; release information only to authorized individuals
• Notify appropriate individuals in the event of injury, property damage or customer complaint
• Assist customers/employees during emergency system situations

ADDITIONAL DUTIES AND RESPONSIBLITIES 

• Comply with all Vigilant AP directives, policies and procedures
• Perform all delegated tasks assigned by Loss Prevention Supervisor
• Adhere to Company standards as stated in departmental training manual

SKILLS AND QUALIFICATIONS 

• Must be at least 18 years old 
• High School diploma or equivalent; some college preferred
• Excellent written / verbal communication skills
• Ability to interact professional and positive manner with store management, Asset Protection team members and client associates and customers
• Able to work independently with minimum supervision
• Must be detail oriented, highly motivated, and a self-starter 
• Able to stand and/or walk for long periods of time, both inside and outdoors 
• Ability to work flexible hours, including nights, holidays and weekends
• Able to pass a thorough background screen, including criminal background check