What exactly you will be doing…

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your manager not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

• Through the usual functions (planning, site inspections, selling, up-selling and detailing) the Director of Catering is responsible for booking and detailing events and meeting revenue goals. They set a high bar for the team by booking the highest quality business and motivate all to do the same.
• The Director of Events is cool under pressure and specializes in problem solving (especially when it comes to people management). As a titan of the industry, they are involved in networking organizations and a proud representative of Virgin Hotels. Through untouched relationships they know what is happening with supply, demand and market fluctuations.
• On behalf of the catering team, they will gather data and prepare strategic plans to meet annual revenue goals. Monthly forecasting preparation, development of banquet menus pricing and establishing revenue minimums will be the focus. Participation and co-facilitation in daily business review meetings as well as sales & catering meetings. Extensive knowledge of food and beverage, proper preparation and presentation of food and service standards are a must.
• Organizing and leading pre & post-convention meetings with the hotel team (and sometimes the clients too) the Director of Catering & Events will anticipate client needs and special requests.
• With the assistance of an Event Services Manager and/or Catering & Events Coordinator they manage catering event execution. They are the first line of communication and can’t fanny around when they see potential problems, compliments or complaints. Our guest’s satisfaction is on top.
• We live to learn. The Director of Catering & Events is open to developing their professional skills through Virgin Hotels organized training programs. They also assist in weekly training refreshers and are a role model for the up and comers.

• Great team player with the ability create excellent working relationships across the group. Collaborative approach with all departments, particularly food & beverage and of course, the sales & marketing and events team.
• Ability to break down barriers and resolving potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all levels of management
• Creativity and innovation are essential!
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Excellent customer relations, communication, presentation and organization skills of utmost importance
• Comply with all safety and health department procedures, as well as, all state and federal liquor laws
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to enthuse and motivate others