3 Jobs
The Westin Jackson is Hiring a Guest Service Agent Near Jackson, MS
You are engaging, social, and enjoy making everyone feel welcome and taken care of. You are passionate to serve others, detail orientated, and able to anticipate the needs of our guest. While coordinating tasks between other departments and multiple guests, you can maneuver through active and busy shifts with ease and a smile.
WHAT YOU DO
Being warm and knowledgeable as the first point of contact for our guests at the Courtyard Minneapolis Downtown, you will welcome each traveler in for their stay and thank them on their way out after ensuring they had a wonderful visit with us. You will be able to review special requests, answer questions, and provide immediate attention to any guest concerns. We will enable you with the training and tools to be successful in a supportive, energetic environment.
- SMILE when in contact with guests.
- Register and check out guests promptly and efficiently upon arrival to ensure guest satisfaction. Maintain a professional posture at all times and always be overly attentive to guest satisfaction.
- Perform all guest accounting functions according to established hotel operating procedures to ensure all guest and house accounts are complete and accurate.
- Follow all established credit procedures for payment by credit card and cash paying guests. Ensure all guests establish credit upon check in and monitor guest accounts.
- Demonstrate a working knowledge of all service and facilities of the hotel and immediate community to effectively assist hotel guests.
- Maintain a clean and neat work area at all times.
- Receive and process reservations accurately and effectively according to procedure.
- Review all reservations and assign rooms based on availability, special requests, and hotel promotions to ensure guest satisfaction and maximize room revenues.
- Review front office communications log each shift.
- Assist and serve all guests and team members (in person and on the phone) in a sincere and courteous manner, ensuring the finest hospitality and professionalism.
- Must be able to stand for an extended period of time and be able to lift up to 30lbs.
Job Summary
Full Time
$24k-32k (estimate)
05/01/2024
05/14/2024
westinjackson.com
Jackson, MS
<25
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The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
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When customers check out, part of a service agent’s job entails totaling their bills.
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Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
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When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
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The agent tabulates the room rate and any telephone or room service charges added during the stay.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
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Hotel guest agents spend much of their time arranging for services hotel quests request or need.
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Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
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Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
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Step 3: View the best colleges and universities for Guest Service Agent.
