Starting salaries are set in accordance with our compensation plan, which considers multiple individual and organizational factors, including internal equity. To uphold pay equity in alignment with the compensation plan, starting salary ranges are not negotiable. Before applying, please ensure that the compensation for this position meets your needs.

Our Mission

To promote the well-being of the underserved by providing access to high-quality healthcare for all, regardless of ability to pay. Our services, activities and governance reflect the Islamic values and moral principles which inspired our founders. These include the core values which are universally shared and revered by society at large: Service, Compassion, Human Dignity, Social Justice, and Ethical Conduct.

Working at UMMA

UMMA is looking for passionate and mission-driven Staff who look to make an impact on the lives of our patients and the members of our community. These roles include Physicians and Medical Staff, Behavioral Health Staff, Administration, and more! For more information on the services we provide, Click Here

Benefits and Compensation

UMMA offers a competitive compensation and benefits package with comprehensive and cost-effective medical plans. Benefits package includes Medical, Dental, Vision, AD&D and Supplemental Life Insurance, Employee Assistance Program Tuition Reimbursement, loan repayment opportunities, 403(b) savings plan, employee discounts, extended lunch on Fridays, and more!. Our compensation plan also includes paid Holidays, Paid Time Off (accruals begin on the first day of hire), Employee Recognition, and more!!

SUMMARY

The responsibilities of this position include managing and leading projects involving the Electronic Health Records (EHR) system eClinicalWorks, as well as troubleshooting issues, driving system improvements and performing optimization tasks to ensure a healthy and operational mission critical system. The incumbent will work closely with providers, clinical staff and management across all clinics to ensure that our software system and technologies meet the demands and enhance physician productivity and patient experience needs. You play a key role in researching and resolving workflow and software problems as part of daily operational support. Plans, reviews and collaborates projects and tasks with the Health IT and IT teams and is able to perform independently where necessary. This role requires effective communication and collaboration to sustain the synergy within the Health IT team – vital to a high performance team. This is a highly visible role where you will be working with a diversity of employees and clients (customers) within a dynamic and challenging environment.

ESSENTIAL DUTIES

• Building and managing relationships with our Super Users, Champions, Care Coordinators and Medical Leadership Team to understand and improve clinical workflows.
• Onboarding support of Clinical staff and other eCW users upon hire
• Facilitate development of system builds to standardize delivery of care.
• Participating in troubleshooting tasks and project involving labs, Health Information Exchanges (HIE), immunization registries and others.
• Technical support for Scribe, HEDIS and UDS reporting, Care Gap Analysis, Population Health management, Chronic Care management, HCC/RAF modules, and others when implemented.
• Develop, prepare, and lead training sessions in a virtual environment, group and one-on-one settings.
• Create and maintain learning curriculum for new staff and develop ongoing educational content for existing staff to maximize system utilization.
• Work with business and operations leadership to coordinate and execute communications around technology and workflow changes.
• Contribute to the development of e-learnings, quick tips, How To’s and other “Just In Time” training content.
• Document, communicate, and help to resolve feedback, questions, and enhancement requests along with other operations staff.
• Provide on-site support to new providers and clinical staff.
• Escalating risks and issues as appropriate to the project sponsor and/or the external partner.
• Assisting in identification of opportunities for process and quality improvement both internally to eCW and in patient flow or clinic operations.
• Attends training and conferences for eCW, and all other applicable trainings as directed by supervisor.
• Attends meetings as required for updates and as directed by supervisor.
• Performs testing for new implementations, patches being applied and upgrades being performed and as directed by supervisor.
• Other duties as assigned.

QUALIFICATIONS/ POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.

• Successful completion and acceptable results of post offer physical examination, drug screening, and criminal background check
• Requirements for vaccinations and preventative testing: Influenza, TB, Covid-19

EDUCATION/EXPERIENCE / KNOWLEDGE:

To perform effectively in this position, the incumbent must have:

• Bachelor's degree preferred, or an equivalent combination of certification(s), education and experience will be considered. eClinicalWorks or other similar electronic health record super-user certification, training or designation preferred.
• Must have minimum two years EMR experience, preferably with eCW (eClinicalWorks)
• PMS- Practice Management System (Preferred)
• Employees are responsible for maintaining education as required by job function
• Experience with troubleshooting and resolving EHR issues, while managing projects (multi-tasking) in a fast paced, dynamic working environment required.
• Knowledge of front and back-office operations and functions of EHR systems including patient intake, appointment scheduling, provider charting, labs, referrals and others required.
• Ability to work independently and take initiative on assigned key Health IT directives required.
• Understanding of general HIPAA privacy (employee and customer) required.
• Ability to effectively communicate, close loops and collaberate with Management (including Sr. Management) and other staff which include a spectrum of diverse customers required.
• Effectively interfaces with other various departments to achieve department and organizational goals required.
• Experience managing major EHR projects from design and test to implementation and post-completion preferred.
• Working knowledge of Microsoft Office Suite including Word, Excel and Power Point preferred.
• Experience with change management, workflow documentation and other administrative functions preferred.
• Previous experience working in an outpatient clinic or doctor’s office is preferred.
• Previous experience working for a FQHC preferred.
• Understanding of meeting measures and other federal/state incentivized programs preferred.
• Ability to design and develop solutions including data management within eCW while working closely with vendors and stakeholders for successful implementation.
• Experience with eCW maintenance and administration, keeping the EHR system updated, organized and secure.

SERVICE VALUES

All employees are expected to provide the very highest level of service to Clinic patients and their families. In addition, their work ethic is expected to reflect the Islamic values and moral principles that inspired its founders. These include the core values that are universally shared and revered by society at large:

Service

Compassion

Human Dignity

Social Justice

Ethical Conduct

ENVIRONMENT

The environment for this position is an administrative office that is clean and comfortable. It may include some minor annoyances such as noise, odors, drafts, etc. The incumbent is in a non-confined office-type setting in which he or she is free to move about at will. In addition, the incumbent may travel via personal vehicle or public transportation throughout the community.

PHYSICAL ACTIVITY

In the course of performing this work, the incumbent:

Will spend substantial time standing, sitting, speaking and listening

Must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds

May travel via personal vehicle or public transportation to other facilities throughout Los Angeles

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

EQUIPMENT & SOFTWARE OPERATION

The incumbent in this position may operate any/all of the following equipment:

Telephone, cell phone, fax

Computer, printer and related equipment

Copy machine

Audio-visual equipment

Personal automobile

Computer software may include any or all of the following:

eClinicalWorks (eCW)

Microsoft Office

Microsoft Access

Microsoft Powerpoint

Microsoft Excel

Design / Publishing software

Internet Explorer