2 Jobs
Veritas Global Protection Services, Inc is Hiring a Customer Service Manager Near Phoenix, AZ
Veritas Global Protection Services, INC is a rapidly growing motor vehicle service contract administrator. It is our goal to provide customers with peace of mind when they experience mechanical failures with their vehicle. We are dedicated to keeping our customers happy and want those happy customers to share their experience with family, friends, co-workers, or complete strangers!
About the Customer Service Manager role
The Customer Service Manager's mission will be to provide a world-class customer experience while implementing process improvements to make a positive difference in our organization. The Customer Service Manager leads a team of service representatives to ensure Veritas' customers receive industry leading service while they go through the claim process. This is a hands-on role so you will be responsible for a wide range of duties from planning and analysis to supervision and training of the customer service experience team in Phoenix, AZ.
We are looking for someone highly motivated and self-directed, who will motivate and lead by example and maintain a positive attitude during crunch time. Someone who is a great communicator and analytical thinker with a desire to lead others. If you possess exceptional teamwork and the communication skills necessary to collaborate with team members in Client Support, Claims, and Customer Service, we would love to speak with you.
You will
- Develop and mentor customer service staff
- Provide tactical direction for customer service
- Perform process improvement reviews
- Provide the highest quality of customer support
- Manage multiple channels of inbound requests including phone calls and email
- Responsible for preparing and responding to all BBB complaints, BBB reviews, and Google reviews for Veritas Global contract accounts
- Work closely with our claims and client support teams to solve customer issues
- Monitor live agent calls along with real-time statistics for call handling and KPI's
- Review reports and recommend productivity and efficiency enhancements
- Implement new procedures and technology
- Provide all training for Customer Experience Manager, Customer Service Team-Leads, and Customer Service Associates
- Perform one-on-one coaching sessions with all Customer Service Associates and Customer Service Team-Leads
- Provide all customer service training for all new-hires
About You
- Management experience or the equivalent – you know how to lead!
- 3-5 years of experience in a customer service department with proven success in time management
- Strong experience with all aspects of Call Center Operations is preferred
- Proven ability to train team members in all areas of Call Center Operations
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Ability to Relocate:
- Phoenix, AZ: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
Insurance
$87k-113k (estimate)
05/16/2024
09/11/2024
PHOENIX, AZ
<25
2019
$10M - $50M
Insurance
Related Companies
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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