Uncommon Sports Group is Hiring a Customer Service Associate Near Minneapolis, MN
Location: St. Louis Park, MN
A career in the sport industry can be filled with unique pressures and temptations. At Uncommon Sports Group (USG), we provide faith-based training, resources, and relationships that develop Christ-centered leaders to successfully navigate these challenges. At USG, our operations team provides invaluable support that allows our organization to fund its faith-based work domestically and across the world.
Position Description:
As the eCommerce Service Associate at Uncommon Sports Group (USG) you will facilitate and execute all communication and activity in the support of our eCommerce customers. This includes, but is not limited to: customer communication, order maintenance, shipping support, promotion management and customer escalations. Additionally, you will be trained on Inventory management practices to ensure accurate product information management such as quantity, size, and product attributes.
Primary Responsibilities:
- Uphold organizational core values and celebrate their presence in others
- Provide world-class customer service while acting as the primary Voice of the Customer (VoC)
- Optimize time to resolution and minimize the number of communications to satisfy customer needs
- Utilize professional communication to strengthen customer relationships and satisfaction
- Ensure cost-effective shipping support
- Improve customer retention, satisfaction, and service scores
- Facilitate ongoing activity audits and optimize service processes and efficiency
- Resolve a wide range of product and service inquiries with speed and empathy
- Maintain composure while handling challenging customer situations
- Create an atmosphere of advocacy and confidence for our customers and our brands
- High School Diploma or equivalent
- 1 years of Customer Service, Food Service, or Retail experience
- Comfortable with Microsoft Office Suite
- Comfortable with eCommerce or Online Marketplace platform software: Amazon, eBay, etc.
- Comfortable with email, chat, and other digital communication tools
- Bachelor’s Degree
- Experience in a call center, service center, or high-traffic customer-centric environment
- Education or Certification in Customer Service, Sales, or Hospitality
- Leadership, Change Management, and communication skills
- Excellent time management skills
- Self-motivated and strong ability to multi-task
- Reports to: Director of Operations
- Full-Time, Monday through Friday
- Competitive Compensation
- Limited benefits available to full time staff after a 90-day probationary period
- Continuing Education Opportunities
- Upward mobility potential
- Fast-paced, growth-oriented, positive environment
- Faith-based, Christ-centered organization
Job Summary
Full Time
$73k-95k (estimate)
02/01/2024
05/24/2024
uncommonsg.org
Minneapolis, MN
<25
Related Companies
The following is the career advancement route for Customer Service Associate positions, which can be used as a reference in future career path planning. As a Customer Service Associate, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate. You can explore the career advancement for a Customer Service Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Associate job description and responsibilities
A strong associate will be able to quickly understand the customer’s problem and propose the best solution.
12/12/2021: Springfield, MA
Ability to professionally attend to the needs of customers.
02/25/2022: Rock Hill, SC
Apply for part-time Customer Service Associate roles and experience their spirit of community.
01/20/2022: Gary, IN
Assist customers with and complete all necessary phases of activity registration, facility booking, membership sales and point of sale transactions.
02/02/2022: Moline, IL
Assist customers with facility rentals and process application permits according to District, department and General Use Ordinance procedures.
02/13/2022: Gastonia, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Associate jobs
Best Colleges to Study Client Service Associate.
12/14/2021: Sumter, SC
Ensure all customer problems are resolved quickly to the satisfaction of the customer.
12/17/2021: Altoona, PA
Ensure confidentiality of customer data and careful handling of documents media packages.
12/28/2021: Augusta, GA
Follow standard operating procedures and adhering to legal hr safety customer service and security policies procedures.
02/15/2022: New Brunswick, NJ
Measure and analyze customer feedback.
02/21/2022: Dothan, AL
Step 3: View the best colleges and universities for Customer Service Associate.
Similar Jobs
Popular Articles
