1. Provide Epic product function, design, build, and testing expertise and experience for assigned Epic module related to Epic Patient Access applications including Prelude and Cadence
2. Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements
3. Work closely with Patient Access users to design, build and improve scheduling, registration, admission, authorization, and patient throughput workflows
4. Lead medium to large complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases
5. Mentor team members on Epic functionality as well as workflows, documentation, best practices, change management, etc.
6. Serve as a subject matter expert for Epic Patient Access modules and workflows
7. Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
8. Identify system optimization and enhancement opportunities and collaborate with vendors and other IT analysts in order to design and implement effective solutions
9. Provide support of application incidents reported through the help desk; including 24/7 on call coverage as required
10. Configure and build visit types, workqueues, registration forms, referral templates, and provider records
11. Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented
12. Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
13. Work with trainers to develop and maintain application specific training curriculum and materials
14. Adhere to organization standards for system configuration and change control
15. Develop solid relationships with end user communities, customers and business partners
16. Attend, participate in, and contribute to meetings throughout the facility
17. Facilitate communication with stakeholders from initial requirements to final implementation
18. Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate

Required Qualifications

1. Active / current Epic certification in at least two areas; Cadence, Prelude, Grand Central, Eligibility OR Referrals
2. 4 years healthcare experience
3. 4 years of Direct client healthcare domain knowledge such as patient flow, scheduling, registration, Real Time Eligibility, Insurance Verification, etc.
4. 4 years of Subject Matter Expertise (SME) in relevant applications
5. 4 years of knowledge of revenue cycle metrics, KPIs, and process improvement techniques relative to these areas
6. Ability to travel up to 25%

Preferred Qualifications

1. Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges
2. 4 years of knowledge in policies and procedures related to the operational functions
3. 2 years of demonstrated ability and history of team management (informal or formal), cross-team communication and leadership skills
4. Proficiency with MS Excel, Visio, PowerPoint and SharePoint
5. All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy