Description

The Quality & Operations Manager works with various internal departments, as well as external customers and vendors to

ensure smooth, profitable, quality compliant execution of orders.

Responsibilities include but are not limited to:

Production Management

• Management and oversight of the production process by ensuring efficient and successful movement of open

orders throughout the entire process.

• Manage staff which provide support to the sales team in production, logistics and inventory management

functions.

• Act as liaison between all departments including sales, production, accounting, warehousing, & inventory

management during open orders process. Manage the transition and flow of materials & information between

departments.

• Follow best practices and protocols to achieve efficient execution across all production roles.

• Manage the production process with live, real-time updates.

• Assist in oversight of processing purchase orders, repair orders and payment requests to the accounting

department.

• Ensure warranties, returns and customer order issues are tracked and actioned appropriately.

Operational QA

• Oversee and work with the production and sales department to ensure Quality standards are being met,

and paperwork and processes are in accordance with the current quality system in place.

• Maintain data integrity and compliance for current and future software and file systems.

• Review and approve the quality documentation for parts purchased to support SASI open orders.

Quality System Management

• Oversee all elements of Skytower Aviation Services Inc. Quality Management System in accordance with ASA-100

/ FAA-0056 accreditation standards.

• Prepare for and manage ASA-100 audits, audit schedules, and action items/corrective actions resulting from ASA-

100 audits and their associated self-audits.

• Identify, create and implement quality process improvements. Develop quality training standards, assist in the

creation and maintenance of training materials.

• Foster an environment in which quality, safety, and compliance is everyone's concern.

Inventory Management

• Develop and manage the inventory control processes and procedures.

• Oversee the execution of periodic inventory audits.

• Manage Staff responsible for maintaining inventory, warehouses and facilities.

• Manage and directly oversee the management of stock data across all software and file system