Responsibilities:

• Diagnose, troubleshoot, and resolve incidents related to Cisco SDWAN services and solutions.
• New site build, migration from MPLS, Meraki SD-WAN to Cisco SDWAN and Special Projects involving SD-WAN technology.
• Need to have Network Skills for L2/L3 operations (worked on CISCO, HP Routers & Switches/ASA/ACI Firewalls, F5 LB)
• Work with customers via collaboration tools to tackle highly sophisticated technical issues.
• Be a member of a worldwide team.
• Engage in cross-technology collaborations to help solve issues in heterogeneous network environments.
• Recreate customer technical problems within lab
• Contribute to knowledge bases and troubleshooting guides.
• Create automation and augmentation logic to speed up issue resolution.
• Provide Level 3 Network support and available for on-call for P1/P2 Incidents on weekends and off business hours)
• Excellent knowledge of best practices around management, control and monitoring of Network infrastructure
• Great at organizing, prioritizing, and multitasking.
• Monitor, troubleshoot, and escalate production problems per operations processes, affecting the network infrastructure
• supervising responsibilities including interviewing and training/coaching team members.
• participate in project/technology transition.
• LAN and WAN production environment experience.
• Strong analytical and problem-solving skills.
• Stress-resistant, ability to work under pressure, and good prioritizing skills.
• Experience with routing protocols (OSPF, EIGRP, BGP).

Qualifications:

• Bachelor's degree in Information Technology-related field of study (preferably with a network engineering/computer science) with >10-12 years of related work experience with progressively increasing responsibility.