ROWAN HELPING MINISTRIES JOB DESCRIPTION

CLIENT SERVICES OPERATION HOME VA CASE MANAGER

(Full-Time)

GENERAL RESPONSIBILITIES

The Operation Home VA Case Manager is responsible for case management services for
Veterans who are or were previously experiencing homelessness, or who are at risk of
homelessness, so that they may obtain or retain permanent housing. This is a full-time
position that reports directly to the Housing Manager. This position is eligible for benefits.

The duties and responsibilities of this position requires approximately 40 hours per week. The
scheduled work hours will be 8:00 am-5:00 pm Monday through Friday. The hours must be
flexible to meet the needs of the guests and clients. Additional hours may be scheduled
depending on the census and caseload.

SPECIFIC RESPONSIBILITIES

• Be thoroughly knowledgeable of the Operation Home VA Grant Per Diem (GPD)

Case Management Program and standard practices of the housing programs.

• Conduct Outreach in the geographical area served by the program and within the

shelter to identify individuals including Veterans in need of case management services
to obtain/retain permanent housing. A personal car is required, and Rowan Helping
Ministries reimburses mileage.

• Guide participants in learning about and planning for permanent housing opportunities

and provide referrals, advocacy, follow-up, and assistance with housing applications.

• Track, measure, and report outcomes of individual participants and the overall goals of

the programs.

• Establish and maintain a strong relationship with landlords, housing providers, and

realtors in the community and act as a liaison between agencies, participants, and
prospective landlords or housing providers.

• Identify permanent housing options and develop and maintain a database of housing

resources for participants and individuals in the community experiencing or at risk of,
homelessness.

• Help participants acquire necessary household items before moving into permanent

housing.

• Coordinate with partner organizations and stakeholders to ensure the participants

attain or retain housing.

• Follow-up with participants to help measure their success of housing and case

management efforts to ensure the programs implemented work towards the goal of
preventing and ending homelessness.

• Responsible for accurate and complete documentation of all case files including the

Homeless Management Information System (I-IMIS), and some required grant
statistics.

• Ensure compliance with the VA GPD Programs and all other sources that provide

funding for housing programs.

• Be fully knowledgeable of CAN (Crisis Assistance Network) policies and procedures.

• Represent Rowan Helping Ministries at designated community meetings and

workshops.

• Perform other duties as assigned by the Housing Manager and/or the Executive

Director

ROWAN HELPING MINISTRIES | 0524

GENERAL REQUIREMENTS

Should be able to stoop, lift up to 20 lbs. and consistently maneuver within the office area.

This position will work primarily indoors and may require repetitive motions and long

periods of sitting. However, a person should be mobile to access various environments.

Required to stand and walk but also must be able to sit and talk or listen.

EDUCATION AND EXPERIENCE

Must be at least 21 years old, possess a bachelor’s degree or four-year college degree in Social

Services, or other human services field, and have a minimum of two years’ experience in case

management, counseling and/or social work preferably with Veterans. Be knowledgeable of

community resources including state and local housing regulations.

• Must be compassionate and able to work with diverse people and establish rapport

with clients, volunteers, and staff.

• Must be able to establish and maintain effective relationships with volunteers,

guests, staff, community organizations, and the public.

• Must be detail-oriented, organized, and write legibly.

• Must demonstrate leadership and interpersonal skills and possess the ability to motivate

a wide range of people.

• Must be a good listener with a friendly, understanding, empathetic, and non-

judgmental attitude.

• Must understand and demonstrate attitudes in keeping with Rowan Helping Ministries,

mission, and vision.

• Must be able to work well as part of a team.

• Must have the ability to analyze problems and identify alternatives.

• Must be able to work under pressure and meet deadlines.

• Must be able to adapt to a fast-paced environment.

• Must be proficient in using Microsoft Outlook, Word, Excel, and other applications.

• Must have the ability to obtain a Homeless Management Information System (HMIS)

license.

• Must possess a personal vehicle and have a valid North Carolina driver's license.

Employee's Signature Date

ROWAN HELPING MINISTRIES | 0524