Knowledge, Skills and Abilities:

• Ability to demonstrate the College values
• Knowledge of admissions processes and requirements.
• Knowledge of TSIA and academic requirements.
• Knowledge of intentional and proactive advising practices.
• Knowledge of institutional policies and procedures.
• Understand the institution's interpretation of FERPA rules of the release of student information to faculty, parents, students, etc. 
• Understand and be able to use MySanJac GPS to perform and interpret educational planning and degree audits.
• Know graduation requirements for future planning. 
• Detail oriented in order to maintain accurate records (including electronic records) of interactions with students.
• Be a student advocate when appropriate.
• Serve as a liaison and foster intentional relationships with other advisors, offices, and departments.
• Knowledge of other student support services and specialized staff for such issues as disability services, counseling, financial assistance, tutoring, etc. 
• Have working knowledge of Banner Student module and WebXtender
• Must be extremely accurate and have excellent communication, proof-reading, grammar and spelling skills
• Must be willing to adapt to changes in policies and procedures
• Must be able to work unsupervised and multitask in a fast-paced office environment
• Must possess personal PC computer literacy 
• Must possess outstanding customer service skills and interpersonal skills
• Must be team-oriented with the ability to work well with other staff members in the development
• In-depth knowledge of Banner Student modules (preferred)
• In-depth knowledge of current Texas Higher Education Coordinating Board rules and regulations (preferred)
• In-depth knowledge of and ability to enforce institutional policies and procedures (preferred)
• Understanding of FERPA law(preferred)