Summary: 

This position is responsible for processing a variety of financial transactions including check cashing, withdrawals, deposits, and loan payments; preparing daily settlements of teller cash; greeting customers, delivering prompt and efficient service; following all required security procedures and policies and promoting business for the Bank.

 Duties and Responsibilities:

• Receives retail and commercial deposits. Cashes checks, savings withdrawals and U.S. Savings Bonds; accepts loan payment and utility payments; makes cash advances; handles change orders; issues Official checks; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing.
• Examines documents for endorsements, and issues receipts as applicable.
• Recognizes situations where a hold is warranted to ensure collectability of funds. 
• Balances cash drawer daily and verifies cash being returned to the vault.
• Provides effective customer service by answering customer questions and troubleshooting issues with ATM/Debit cards, online banking, and other account related issues.
• Resolves problems within given authority.
• Participates in the branch opening and closing procedures and adheres to established security practices to ensure safety of the branch, staff, and customers.
• Recognizes opportunities to cross-sell the Bank’s other products and services, refers customers to appropriate staff as needed.
• Complies with and works toward branch goals to achieve or exceed branch growth potential. 
• Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations.
• Adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.
• Performs other duties as assigned by management.

 Qualifications:

• High school diploma or (GED) required; and 1 year of cash handling or customer service experience preferred. 
• Strong computer skills to include database and Microsoft Office.
• Ability to work independently and as a team member.
• Detail oriented.
• Basic math skills to include the ability to calculate interest and balance accounts.
• Ability to count currency, coin, and negotiable instruments in a timely manner.
• Excellent communication skills.
• Good organizational and time management skills

Physical Demands and Work Environment:

• Mobility sufficient to perform activities required of position, including travel to branch locations
• Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
• Ability to actively engage in necessary communications with internal and external customers.

Queenstown Bank is an Affirmative Action / Equal Opportunity Employer. Queenstown Bank is an E-Verify participant.