A BOUT ROTATING MACHINERY SERVICES

Rotating Machinery Services (RMS) was established in 1998 with the vision to reinvent the concept of an aftermarket turbomachinery business. The goal was to provide turbomachinery operators with unparalleled service based on established relationships, solid engineering, and technical expertise-all backed by responsiveness in competitive prices and lead times.

RMS' commitment to quality penetrates every aspect of the organization and in the guiding force for all decision making. With an equal blend of cutting edge technology, engineering experience, and the work of skilled crafts people, RMS continuously delivers the best possible results to customers. RMS is a nimble organization with a collaborative culture of individuals who come to work every day with a desire to improve upon their craft and further the rotating machinery industry.

THE ROLE:

The Information Technology Assistant will primarily focus in the areas of computer operations, user and desktop support (hardware and software), telecommunications support, help desk, data management and maintaining in-house computer systems in multi-state locations. In this role you will perform a variety of moderately complex information technology support duties to ensure smooth delivery of technology services

Monitors, operates, or coordinates and assists others in the operation of computer hardware, software, peripherals, and telecommunications equipment in order to achieve desired results. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal system wide performance. Other duties include troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.
This position is a 40 plus ( ) hour position and can require some weekend support to meet customer and business commitments.

SKILLS REQUIRED:

ORGANIZATIONAL:

• Excellent verbal and written communication skills
• Exceptional ability to organize and manage complex multi-phase projects
• Exceptional ability to multitask, prioritize, and manage time and resources effectively

TECHNOLOGIES (Experience Required):

• Enterprise Firewall, Wireless and Network Switching products
• Enterprise Backup, Replication and Disaster Recovery products
• Microsoft Exchange Online, Defender for Office 365
• Microsoft Active Directory and Group Policy
• Microsoft Hyper-V or VMware Virtualization
• Cloud Management

TECHNOLOGIES (Experience Preferred)

• Cisco Meraki Wired & Wireless Networking products
• Microsoft Defender for Endpoint or similar EDR products
• VPN and other enterprise Remote Access solutions
• Microsoft Azure AD, Azure AD Domain Services
• Microsoft Endpoint Manager, Intune and Windows Autopilot

PRIMARY RESPONSIBILITIES:

• Troubleshooting hardware and software issues through end-user communication (phone, instant messaging, email and in-person)
• Support all employee computers, tablets, office and cell phones, and printers
• Deploy software, updates, antivirus, and patch management strategies
• Procure IT equipment and technologies in accordance with IT security and standards
• Assist in process improvements and/or specialized training as necessary
• Resolve and log emails sent to IT support
• Respond and resolve IT related issues over the phone
• Installation of operating system, custom developed programs and user applications
• Data backup and recovery
• Performs other duties as may be assigned

JOB REQUIREMENTS AND QUALIFICATIONS:

• Deploy and support business applications
• Knowledge and support of Microsoft Windows, Office Suite, and collaboration tools (Teams, Blue Jeans, etc.)
• Good knowledge of networking support: WAN, LAN, Wi-Fi & VPN connectivity
• Help curate a company security awareness training and phishing simulation program (KnowBe4)
• Ability to work well indecently and within a team environment with rapidly changing priorities.
• Strong problem solving skills with attention to detail
• Builds trust, has professional credibility and delivers results
• Works with a strong sense of integrity and confidentiality
• Demonstrates successful collaboration with a service-oriented approach
• Must be able to interface at all levels of the organization
• Has a strong sense of urgency, the ability to multitask and can adapt to changing priorities
• Strong written and verbal communication skills
• Communication proficiency
• Flexibility
• Professional appearance
• Ability to be resourceful and proactive in dealing with issues that may arise
• Able to handle stressful situations in a professional manner

OTHER INFORMATION:

• This position will be based full time, onsite, in our Bethlehem, PA facility
• Travel time is expected to be 0-15%
• This is a full-time position, with a minimum expectation of 40 hours per week. Additional hours, including evenings or weekends may be required based on the company needs.
• This position currently has no direct supervisory responsibilities
• This position can be required to participate in the company random or customer specific drug and alcohol screening and background check
• Ability to lift 30 lbs.
• Able to understand, read, write and speak English
• Outgoing personality to interact with entire company and customers
• Organizational skills to manage multiple deadlines and priorities
• Must possess a valid driver's license
• Must be able to legally work in the US and provide proper documentation
• Ability to sit for long periods of time, able to reach above head, bend and stand
• Able to pass a pre-employment drug test and background check

REQUIRED EDUCATION:

• Associates Degree in Information Systems
• 2-3 years of recent experience or equivalent 5 years' experience in the IT field

WORK ENVIRONMENT:

• Office environment on a regular basis. While performing the duties of this positions, the employee may enter a shop environment and will be exposed to moving mechanical parts. While the work area may be described as generally clean, safe, and "not loud", there will be machining operations that generate moderate noise and metal particles.