Assistant Manager

GENERAL DESCRIPTION: Responsible for assisting in the day to day operations, performance and profitability of an assigned store. This includes ensuring operational standards are accomplished, financial standards and goals are achieved, and customer service levels are met. When necessary, act as
Store Manager.

ESSENTIAL FUNCTIONS:

• Assist Store Manager with daily operations and maintaining store profitability.
• Sell and market the company’s products and services to current and prospective customers.
• Manage the sales team to achieve or exceed store sales and other established goals.
• Maintain the highest level of customer service within the store.
• Maintain the highest level of compliance with all company policies, procedures and applicable laws.
• Protect company assets and maintain company confidentiality.
• Ensure proper merchandising and availability of product.
• Perform opening/closing duties in accordance with company policy & procedure.
• Make daily bank deposits in accordance with company policy & procedure.
• Maintain proper record keeping as required.
• Ensure integrity of computer data and maintenance.
• Enhance and promote the company image.
• Perform duties which include rentals, sales, verifications, collections, installations, etc. as necessary.
• Utilize internal company resources including intranet, fitment guide, etc., when needed.
• Assist with recruiting, hiring, training, development and managing store personnel.
• Assist with assigning duties to workers and scheduling break periods and work hours.
• Establish and maintain good working relationships with lienholders, law enforcement, car dealers, other RTO businesses, vendors, other stores and members of the company management team.
• Assist in dealing with difficult customers and resolving customer service issues.
• Ability to work Saturdays and split days off until 7 p.m. or later.
• Ability to travel by any conventional mode of travel.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Associate's degree (A. A.) or two year certificate from a technical college; or one year or more supervisory/management experience; or equivalent combination of education and experience. Previous
RTO and/or wheel and tire experience is desirable.

Language Ability:

Excellent oral and written communication skills. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from managers, employees, vendors, customers or the general public. Ability to read, speak and understand Spanish desirable.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to make critical decisions and exercise mature judgment.

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Assistant Manager

Job Description

Computer Skills:
To perform this job successfully an individual should have knowledge of Word Processing software;
Spreadsheet software; Inventory software; Payroll systems; Internet software; and Database software.

Certificates and Licenses:

Valid in state driver’s license.

Supervisory Responsibilities:

Responsible for the overall direction, coordination and evaluation of the store in the absence of the Store
Manager and learning the duties of the Store Manager. Indirectly supervises four to five non-supervisory employees in a team environment. Carries out supervisory responsibilities in accordance with the company's policies and applicable federal and state laws. Responsibilities also include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and outdoor weather conditions.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk and stoop, kneel, walk and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

The above job description is not intended to be an all inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.

REPORTS TO: Store Manager

STATUS: Non Exempt

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Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Work Location: In person