Experience: 1 year of administrative or hotel experience required

Education: High school diploma required, bachelor's degree preferred

About Red Lion Hotel Pasco Airport & Conference Center:
Red Lion Hotel Pasco Airport & Conference Center is a full-service hotel located in Pasco, WA. We pride ourselves on providing exceptional service, comfortable accommodations, and versatile event spaces for both business and leisure travelers. As part of our commitment to excellence, we are seeking a dedicated and organized individual to join our team as a Hotel Sales Coordinator.

Job Summary:
As a Hotel Sales Coordinator, you will play a crucial role in supporting the sales team by assisting with administrative tasks, coordinating events, and providing exceptional customer service to clients. Your attention to detail, strong communication skills, and ability to multitask will contribute to the overall success of our sales and events department.

Responsibilities:

• Assist the sales team in managing inquiries, proposals, and contracts for group bookings, meetings, and events.
• Coordinate event logistics, including room setups, audiovisual equipment, catering arrangements, and transportation services.
• Maintain accurate and up-to-date records of sales activities, client interactions, and event details using the hotel's CRM system.
• Respond promptly and professionally to client inquiries via phone, email, and in-person meetings.
• Collaborate with other hotel departments, including catering, housekeeping, and front desk, to ensure seamless execution of events and exceptional guest experiences.
• Prepare and distribute event orders, banquet event orders (BEOs), and other relevant documentation to internal teams and vendors.
• Assist with conducting site tours and providing information about hotel facilities, services, and amenities to prospective clients.
• Support marketing initiatives by assisting with the creation of promotional materials, social media posts, and email campaigns.
• Attend sales meetings, training sessions, and industry events to stay informed about market trends and competitor activities.
• Perform additional administrative tasks and special projects as assigned by the Sales Manager or Director of Sales.

Requirements:

• Minimum of 1 year of administrative or hotel experience, preferably in a sales or events-related role.
• High school diploma or equivalent required; bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Excellent communication skills, both written and verbal, with the ability to interact professionally with clients, colleagues, and vendors.
• Strong organizational skills and attention to detail, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM software (e.g., Salesforce, HubSpot).
• Ability to work independently as well as part of a team, demonstrating flexibility and adaptability as needed.
• Professional appearance and demeanor, with a commitment to providing exceptional customer service.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the demands of the position.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 35 per week

Schedule:

• 8 hour shift

Work Location: In person