Job Title: Assistant Studio Leader
Overview:
As an Assistant Studio Leader (ASL), you will be empowered to provide leadership and direction to the Sales Associate and Coaching team alongside the Studio Leader (SL). This developmental position embodies proven sales experience and results, a passion to lead others, and a meta performance level of customer service.
Job Duties Include:
Operational Responsibilities

• Assist SL with daily, weekly and monthly Studio Leader responsibilities
• Goal Setting Worksheet
• Sales Tracker
• MTD metrics
• Assist in the hiring and onboarding process of new Sales Associates
• Lead the team meeting and WIG session once a month (on week X)
• Audit and reconcile unpaid visits/declined payments
• Fully participate in weekly strategic with Studio Leader
• Responsible for daily walk thru for a premier experience. Work alongside SL/HC for any action needed such as equipment, maintenance, or inventory
• Processing cancellations & freezes within 24 hours and sending confirmation emails
• Effectively resolving staff & member needs/questions
• Responsible for supporting SA team needing coverage when needed
• Any additional duties as requested by Studio Leader or Regional Territory Leader
• Responsible for contributing to your studios monthly self-generated lead goal
• Attend weekly team meeting and at least 1 marketing event per month
• Responsible for attending and participating in all relative OTF workshops
• Complete all shift duties and cleaning tasks according to the daily checklist
• Maintains an organized and clean lobby/front desk area
• Responsible for conducting a minimum of 40 calls per shift to prospective members

Member Facing Responsibilities

• Model all studio activities through self-involvement (leading by example)
• Ensures that all front of the house systems are followed such as check in process, telephone inquiries (general and sales related), guest registration & studio tours, member account reconciliation, member care calls, document scanning & uploading
• Provide and maintain the highest level of customer service
• Greet, check in, and assign members starting positions before each class
• Handle and resolve client account concerns/questions in a respectful and timely manner (within 24 hours)
• Works closely with Coaches to provide a premier experience for our members (introducing new members, celebrating milestones, etc.)
• Maintains accurate records of conversations with members using established OTF systems

Marketing Responsibilities

• Researching the community and market within a certain range of the studio
• Increasing following and engagement on all social media platforms (Instagram / Facebook / TikTok)
• Increasing brand awareness and maintaining profiles on search platforms (Google / Yelp)
• Identifying and executing at least 1 event monthly (with a return of investment)
• Developing new business to business partnerships monthly and corporate relationships quarterly
• Maintaining business to business relationships and corporate relationships monthly
• Support and assist of events for other Nichefitness studios
• Engage on studio social channels on a daily basis while adhering to the content calendar provided by EDM
• Adhering to the Nichefitness Brand Guide provided by the EDM
• Assisting in creating and maintaining the Nichefitness content calendar

Reporting Structure: Studio Leader
Compensation: $14-$18 per hour monthly commission/bonus opportunities
Performance appraisal: Biannual

Acknowledgement *

I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.

Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee’s privacy policy or contact them directly. For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please https://www.orangetheory.com/en-us/privacy-policy.