Merit Technologies is Hiring a Dispatcher Near Greenville, SC
Job Description
Requirements
- Receive incoming service requests, work orders, and calls from customers, clients, or internal departments.
- Schedule and assign tasks to appropriate technicians, or field personnel based on availability and proximity to the job site.
- Monitor and track the status and progress of assignments to ensure timely completion. This would include checking ticket statuses to ensure that SLAs are met.
- Updating clientele on the status of in-progress tickets.
- Schedule tickets based on the engineers calendars.
- Adjust schedules as needed to accommodate changes in priorities, emergencies, or unforeseen circumstances.
- Manage and procure inventory needed for tickets
- Prior experience in managing a ticketing or dispatch system is preferred, but not necessary.
- Strong organizational skills and the ability to multitask effectively.
- Experience with Microsoft products (Excel, Word, PowerPoint)
- Excellent communication and interpersonal skills.
- Problem-solving and decision-making abilities.
- Ability to work in a fast-paced environment and remain calm under pressure.
You will be stationed at our job site office to coordinate and dispatch tickets during normal business hours. During this time, you will be coordinating tasks that come in with the primary technicians. During downtime, there are reports and inventory to maintain. There are situations where an emergency ticket will come in after hours and you will be notified. Your responsibility at that point would be to reach out to the technician on call to dispatch them and update the ticket. Onsite presence after hours is not necessary for this position, but the ticket queue will notify 24/7 of high-alert tickets.
Merit Technologies is a leading IT company in South Carolina that offers outsourced IT services and careers. They also have an outstanding reputation based on their industry-leading solutions and exceptional customer service.
We are always interested in meeting new talent thats why our award-winning reputation as the top IT services company is spreading and growing. We have an impressive customer base, a solid pipeline of new business, and a proven track-record of growth.
Job Summary
Full Time
$37k-50k (estimate)
05/03/2024
05/16/2024
mtiwater.com
<25
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Quotes from people on Dispatcher job description and responsibilities
Dispatchers are generally responsible for coordinating with the customers regarding the delivery status of the products and providing precise logistics and the fastest transportation routes to the professional drivers to ensure smooth and timely deliverie
02/07/2022: Vincennes, IN
Dispatchers may dispatch calls for truck drivers, delivery drivers, and emergency responders like medical professionals, firefighters, and police crews.
12/30/2021: Oklahoma City, OK
A dispatcher selects the vehicle type according to the delicacy, frangibility, and rigidity of the material.
02/03/2022: Oklahoma City, OK
A dispatcher must think fast, consider many different options, and above all else try to keep himself calm.
02/02/2022: Las Cruces, NM
A good dispatcher must be able to coordinate trip schedules, manage routes, and handle calls and requests from operators, third-party vendors, and their supervisors.
12/12/2021: Pittsburgh, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Dispatcher jobs
Getting training and certification as a truck dispatcher.
01/02/2022: Evansville, IN
Communicate with all parties before & during the job and getting feedback and updates.
12/25/2021: Eugene, OR
Complete a City employment application.
01/04/2022: Manchester, NH
Dispatchers should use an understanding tone and approach when communicating with callers.
01/03/2022: Las Cruces, NM
Previous experience as a Call Receiver/Dispatcher for law enforcement 911 calls.
03/06/2022: Tucson, AZ
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