We are looking for a dedicated and organized Client Service Coordinator to join our team! The Client Service Coordinator will be responsible for managing client inquiries, coordinating services, and ensuring a high level of customer satisfaction.

Responsibilities:

Client Communication:

• Serve as the primary point of contact for client inquiries, requests, and concerns via phone, email, and in-person meetings.
• Provide prompt and courteous responses to client inquiries, demonstrating a commitment to excellent customer service.
• Communicate effectively with clients to gather necessary information, clarify requirements, and address any issues or concerns.

Service Coordination:

• Coordinate the delivery of services to clients, ensuring that all requests are handled efficiently and accurately.
• Schedule appointments, meetings, and service visits based on client needs and availability.
• Collaborate with internal teams to ensure that client requests are fulfilled in a timely and satisfactory manner.

Documentation and Record-Keeping:

• Maintain accurate records of client interactions, including inquiries, service requests, and resolutions, using our CRM system.
• Generate reports on client activity, service requests, and customer satisfaction metrics as needed.
• Organize and maintain client files and documentation in accordance with company policies and procedures.

Client Support:

• Provide ongoing support to clients throughout the service delivery process, keeping them informed of progress and addressing any issues or concerns that arise.
• Proactively follow up with clients to ensure their satisfaction with services rendered and to identify opportunities for improvement.

Administrative Tasks:

• Assist with administrative tasks related to client service operations, such as processing paperwork, preparing invoices, and maintaining client billing records.
• Help to develop and implement efficient processes and procedures to streamline client service operations and improve overall effectiveness.

Requirements:

• High school diploma or equivalent; bachelor's degree preferred.
• Proven experience in customer service, client relations, or a related field.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with clients and colleagues.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office, Google Suite, Discord applications and experience with CRM systems or similar software.
• Ability to work independently and collaboratively in a fast-paced environment.
• Positive attitude, customer-focused mindset, and a commitment to delivering exceptional service to clients.

If you are a proactive and customer-oriented individual with a passion for providing excellent client service, we encourage you to apply for the Client Service Coordinator position at Man of War. Join our team and contribute to our mission of exceeding client expectations and building lasting relationships.

Note: This job description is intended to provide an overview of the responsibilities and qualifications required for this position. It is not exhaustive, and additional duties may be assigned as needed.

**Check out our websites below before applying. This will give you a better understanding of who we are and what we do:

www.manofwar.us

www.menofwarcrucible.com

**Please notate the abbreviation "MOW" at the end of your resume if you have read the entirety of this job posting

Job Types: Full-time, Part-time

Pay: $21.00 - $23.00 per hour

Expected hours: 35 per week

Benefits:

• Flexible schedule
• Paid time off

Compensation package:

• Bonus opportunities
• Yearly bonus

Schedule:

• Day shift
• Monday to Friday

Ability to Relocate:

• Boca Raton, FL: Relocate before starting work (Required)

Work Location: In person