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Ecommerce Customer Support

Lilly's Kloset

Houston, TX | Part Time

$42k-54k (estimate)

2 Months Ago

Ecommerce Customer Support

Lilly's Kloset Houston, TX

$42k-54k (estimate)

Part Time 2 Months Ago

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Lilly's Kloset is Hiring an Ecommerce Customer Support Near Houston, TX

An e-commerce customer support specialist is a vital part of Lilly’s Kloset. You are responsible for ensuring customer satisfaction and resolving any issues that may arise during the customer’s shopping experience. As the primary contact via telephone or email, you will be responsible for handling customer queries, processing orders, and escalating complaints across all communication channels.

Description

This role is ideal for those looking to jump-start their career in E-commerce. As an eCommerce customer support member, your role will involve informing, inspecting, and maintaining our website's infrastructure and content. You will stay up-to-date with the latest products, launches, discounts, and customer preferences, and work closely with the Creative Director and Operations Manager to ensure accurate roll-outs.

As an e-commerce customer support specialist, you will be responsible for the following tasks:

Responding to customer inquiries via phone, email, and social media about products and the brand
Uploading new products to the website, ensuring deadlines are met by completing uploads on a weekly basis, and ensuring product specs are provided on time
Unloading and reviewing incoming returns and establishing a quick and efficient process to ensure prompt handling for processing.
Uploading product images as soon as they are available and putting products live as soon as stock arrives, raising any stock or SKU issues with the relevant teams, such as Buying, Production, and/or the warehouse team
Monitoring product performance to ensure that product and category pages are optimized efficiently
Maximizing sales by identifying upselling and cross-selling opportunities on product pages and continuously updating them with in-stock, relevant styles
Assisting clients with order-on-line and following up on all customer requests to ensure the brand provides the highest level of customer service in the industry
Providing assistance to customers with after-sales service issues
Communicating our company policies to clients in a concise and effective manner

Here are the key skills and abilities required for this position at Lilly's Kloset:

Proficiency in computer-based platforms with various applications, including transcription, multitasking, and messaging, while maintaining effective communication with customers.
Shopify experience is preferred
Consistent and excellent customer service skills, including taking responsibility for errors and ensuring customer satisfaction.
Demonstrated ability to complete projects and assignments accurately and efficiently, with an eye for detail, despite a heavy workload and fast-paced environment.
Effective communication skills, including active listening, clear speaking, and writing, with the ability to tailor communication style to meet audience needs and expectations.
Confidence in handling frustrated customers and addressing company errors.
A strong commitment to continuous learning, with a focus on the company, customer service techniques, and products offered by Lilly's Kloset.