Kalleo Technologies is Hiring an Application Support Technician Near Paducah, KY
The Application Support Technician position is a full-time position at Kalleo Technologies. For this position, both remote and local candidates are encouraged to apply.
We are expanding our Help Desk Services Division and are in search of qualified candidates to join the team! The core responsibilities of an Application Support Technician position are responding to service requests via phone and email, confirming customer information, and creating service tickets with clear and thorough documentation. When the service ticket falls within the scope of Kalleo Technologies, the Application Technician will provide scripted troubleshooting remediation.
An ideal candidate will have a knowledge of basic computer fundamentals and ability to provide high quality customer service. Some basic computer fundamentals include familiarity with Android and/or Apple cell phone operation, rudimentary knowledge of Microsoft Windows; experience working on a computer in day-to-day operations is a plus.
This position will provide the candidate with on-the-job training. It will be a great fit for candidates looking to transition into the technology industry with a growing tech company.
If a candidate is local to the Paducah area, we encourage flexibility to participate at our main office located in lowertown Paducah, KY.
Job Type: Full-time
Pay: $12.50 per hour
Job Type: Full-time
Pay: $12.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
- Under 1 year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Required)
Shift availability:
- Day Shift (Required)
Work Location: Multiple locations
Job Summary
Full Time
IT Outsourcing & Consulting
$56k-77k (estimate)
04/05/2024
08/01/2024
kalleo.net
PADUCAH, KY
50 - 100
2004
JOHN TRUITT
$5M - $10M
IT Outsourcing & Consulting
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About Kalleo Technologies
Kalleo Technologies is a managed IT Service Provider with extensive knowledge of the challenges facing the healthcare, marine transportation, and government industries. We use the knowledge we have gained from our experience supporting thousands of endpoints nationwide to help our clients use technology to further their advancement towards their strategic business goals. Many of the IT Managers we meet express frustration that they were hired to innovate but are too busy "keeping the lights on" that they are left with little or no time to devote to IT projects that could fundamentally transfor ...
m their business. This is where Kalleo steps in. We have found that by reallocating time-consuming yet necessary network maintenance tasks from the companys internal IT team to ours, those individuals are given the time needed to leverage the knowledge they possess about their industry to research, develop, and implement custom solutions to transform the way IT is used by their organization. The result is an improvement in the alignment between the organizations business goals and technology resources. Kalleo also provides support for clients who lack internal IT support entirely. Those clients hire Kalleo as their Chief Information Officer. In this role, Kalleo resolves the frustration of system downtime by performing the daily maintenance tasks required to keep the organizations systems running optimally. We invest the time necessary to learn about the organization, including its strengths, weaknesses, business processes, and short and long-term objectives. We facilitate brainstorming sessions to assist in goal and strategy development. Then, we develop and maintain a technology roadmap that aligns the implementation of new technology to those goals. To demonstrate our commitment to constantly earning your business, we do not require a long-term contract. You pay month to month for our service. We believe this creates internal pressure to do the right thing.
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The following is the career advancement route for Application Support Technician positions, which can be used as a reference in future career path planning. As an Application Support Technician, it can be promoted into senior positions as an Applications Support Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Application Support Technician. You can explore the career advancement for an Application Support Technician below and select your interested title to get hiring information.
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