Infomedia & the Role

Infomedia is a leading global provider of SaaS solutions to the parts and service sector of the automotive industry. Headquartered in Australia, Infomedia has been at the forefront of aftersales system innovation for more than 28 years. Supplying online parts selling systems, sophisticated service selling systems, a range of publications, as well as data analysis and information research for automotive and lubricant industries.

Our software solutions are used each business day by over 220,000 dealership personnel, produced in more than 35 languages and at work in 186 countries. Their powerful search functions and intuitive, user-friendly interface helps boost efficiency, profitability and customer retention for OE Parts and Service Departments.

Expectations of the Role

Solve problems and be a hero every day by joining our team as a Client Support Specialist. Our objectives here are different from most - we want you to spend time getting to know our clients, paying attention to details, and making sure clients are profitable and happy. You will provide training, support, and good old-fashioned customer service to our auto and motorcycle dealership clients via phone, email, and live/video chat. This is NOT a call center environment; we work with our clients transparently and as partners to grow and solve problems. You are the key to that relationship, and will be a central point of contact for our dealers and the face of our organization. Written and verbal proficiency in French and English is required.

What You’ll Do

• Guide new clients through the onboarding process from beginning to live.
• Implement new client accounts into the SimplePart system.
• Answer phone calls regarding dealer questions about account setup and more.
• Track, monitor, and follow-up on inquiries or requests to ensure client satisfaction.
• Collaborate with other in-house teams to ensure support requests are completed.
• Work with others on your team to create comprehensive training material for new clients.
• Check in on clients and maintain a constant channel of communication to ensure dealership success.
• Ensure all issues are documented and resolved with a strong sense of urgency.

What You’ll Bring

• Written and verbal proficiency in French and English
• Comfort communicating with dealership personnel at all levels
• Excellent analytical and problem-solving skills
• Knowledgeable or passionate about automotive and/or powersports
• A comfortable, friendly and relaxed phone manner with clients
• Ability to communicate with clients who have varying degrees of technical expertise
• Minimum 50wpm
• Advanced knowledge of Microsoft Suite

An Ideal Candidate...

• A strong interest in being curious and learning new things
• Account management experience
• Customer service background, or a degree in a related field
• Equivalent industry experience
• Strong consideration for fluency in Spanish in addition to French.
• Comfortable with basic technical troubleshooting
• Ability to multitask
• Self-motivated

Why Choose Us

As a global leader in our industry, we develop innovatively crafted, data driven cloud software solutions for some of the best and most well-known automotive brands worldwide. The day to day varied work coupled with our relaxed, informal, yet high performing environment are the key things that make our team happy.

Culture and Benefits

We take our team members and service very seriously. We live by our core values of: Accelerating Performance, Driving Innovation & Service, Navigating Global, Steering Locals and Having Fun in the Fast Lane. We work hard but we play hard too. We offer a robust benefits package including paid parental leave, flexible working arrangements, health perks, growth and career development and recognition.

About Infomedia

Infomedia offers its Microcat® EPC, Superservice™ Quoting software, Data & Analytics, and various Data Services as ‘turn-key’ solutions to our OEM customers and their dealership networks.

• 30 years industry experience
• Established global operations throughout 186 countries in 34 languages
• Our software is used by over 220,000 automotive industry professionals around the world