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Receptionist / Customer Service

Heartland Meat Company, Inc.

Chula Vista, CA | Full Time

$43k-53k (estimate)

3 Days Ago

Production - Journeyman Meat Cutter

Heartland Meat Company, Inc.

Chula Vista, CA | Full Time

$39k-51k (estimate)

1 Week Ago

Warehouse Associate - Day

Heartland Meat Company, Inc.

Chula Vista, CA | Full Time

$41k-52k (estimate)

7 Months Ago

Receptionist / Customer Service

$43k-53k (estimate)

Full Time 3 Days Ago

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Heartland Meat Company, Inc. is Hiring a Receptionist / Customer Service Near Chula Vista, CA

Company Overview:

Heartland Meat Company has been an expert meat producer of specialty cuts of beef, pork, poultry, lamb, and offal products for over 50 years. Most famously known for the creation of “carne asada picada,” a signature cut of beef to cook quickly and evenly for the highest quality pre-cut carne asada around. Being the original company to manufacture Black Angus carne asada picada for the Hispanic segment, Heartland has set the bar high for San Diego and food lovers have enjoyed the quality for many decades. Products from Heartland can be found in Southern California, Northern California, Arizona, Nevada, Utah, Colorado, Washington, West Texas, and Hawai’i. Established in 1967, Heartland is still family owned and operated today by the Stidman family. We offer our team members great benefits, the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

Position Summary:

The Receptionist / Customer Service greets all office visitors and answers any phone calls that are received. Work closely to personally assist President and VP of Sales with any tasks needed.

General Purpose of the Position:

The Receptionist / Customer Service will assist in greeting people as they walk in, manage company phone traffic, direct all inbound calls, manage daily subs and shorts, communicate with customers, take, and process customer orders, process and file paperwork. Work closely to personally assist President and VP of Sales with any tasks needed. This position reports to Accounts Receivable, Credit Supervisor and to the VP of Sales.

Supervisory Responsibilities:

None

Essential Duties & Core Responsibilities:

Greet and screen all incoming visitors in a professional manner.
Communicate efficiently and clearly verbally and in writing.
Answer, screen, and forward any incoming calls while providing basic information in a pleasant manner.
Complete general office duties at the beginning and end of the day (open blinds, make coffee, music, etc.).
Stock all break rooms with necessary supplies, maintain the office area supplies, ensure conference room is clean and tidy.
Keep printers stocked with paper and ink toner.
Maintain cleanliness of break rooms and sales kitchen.
Daily outbound calls to customers.
Stamp, scan, alphabetize and file invoices daily.
Take incoming phone orders from customers and input into system throughout the day
Schedule FedEx pick-ups as requested.
Assist with potential customers as needed.
Prompt and regular attendance.
Maintain friendly communication with all staff, customers, and vendors over the phone and in person.
Other duties as assigned.
Manage the daily sub and short report and communicate with customers and buyers efficiently and clearly.
Personally assist the President and VP of Sales with tasks
Be an efficient multi-tasker and a take initiative to stay busy
Cover Will Call Duties in the Order Department; in person transactions, open and close will call, take and enter customer orders, communicate with routing, sales, buying, etc.

Required Job Skills & Abilities:

Ability to communicate well with customers and coworkers in a professional manner
Ability to convey accurate information to customers and coworkers
Ability to carry out instructions accurately.
Provide outstanding customer service
Ability to act in an ethical, honest and professional manner at all times.
Possess time management skills to ensure deliveries are made in time.
Professionalism
Bilingual in English/Spanish
Proficient with Microsoft Word, Excel, and Outlook
Able to operate office equipment such as computers, telephones, fax machines and 10-key
Detail oriented and professional
Excellent communication skills both written and verbal
Motivated and proactive in completing all tasks
Ability to organize, prioritize and work under pressure in a fast-paced environment
Ability to write clear, concise correspondence.
Ability and willingness to follow detailed procedures and processes
Ability to act in an ethical, honest, and professional manner always
Must be a team player
Typing speed of 60 wpm

Education & Experience:

High school diploma or General Education Diploma (GED)
Proven working experience in an office handling office or reception duties responsibility and independently.

Schedule:

Monday - Friday 7:30AM – 4-5PM. On occasion being asked to cover on Sunday 9AM-5PM

Pay Range:

$18.00 - $20.00 per hour

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodation.

Must be able to bend and stoop occasionally to reach file cabinets, boxes, etc.
Occasionally lift, carry and/or move up to 30 pounds
Specific vision abilities to include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Required to talk and hear regularly
Must be able to walk up and down stairs several times throughout the day
Repeated use of hands and arms to answer phones and input orders
Manual dexterity to use a computer and phone
Noise level is generally moderate

Workplace Civility Rules:

Represent the company with a positive attitude internally and externally.
Participate fully as a member of the team, completing all requirements assigned in a timely manner.
Treat all co-workers, customers and vendors with dignity and respect.
Work cohesively with all co-workers, displaying a positive attitude through behaviors and supportive problem solving and communication skills.
Act in a professional manner at all times to maintain a positive work environment in accordance with Heartland’s Harassment policy and Workplace Violence procedures.

The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is subject to change at any time.

Applicants must be currently authorized to work in the United States.

Heartland Meat Co., Inc. is an Equal Employment Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.