Hidden Creek Landscaping, Inc. is an award-winning Design/Build, Pool, Irrigation, and Maintenance landscaping company serving high-profile clients throughout Central Ohio. Our projects vary in size, scope, and style and we are known for our customer-oriented approach to addressing a lifestyle relating to outdoor environments. We utilize innovative landscape design to connect, inspire, and deliver. Our educated staff and our continued growth have enabled us to become the premier landscape design/build firm in Central Ohio.

Description: The Account Manager position is all about exceptional client service and high-level relationships that lead to loyal clients and adding new clients to the portfolio. Our Account Managers are able to anticipate the client’s needs and be their one-call problem solver while also upholding the values of our company, contributing to the company goals, and acting in the best interest of our employees, clients and assets to ensure success.

Roles and Tasks:

• Develop and maintain long-term, loyal client relationships, which lead to 100% renewals of each account
• Develop and maintain a client schedule to perform site walk through and formal meetings to ensure service expectations are met
• Present site enhancement ideas to clients
• Create proposals and estimates and provide proper scope and time frame of work as estimated and approved by Production
• Coordinate with Operations Manager and Contract Administrator to ensure all paperwork is correct before production begins
• Follow up with clients weekly, when work orders are scheduled, and when they are completed
• Manage and update weekly reports regarding potential Sales leads
• Coordinate site visits with production team to ensure consistent and timely visits occur
• Approve project paperwork and verify final invoice is accurate
• Follow up with overdue invoices
• Weekly meetings with Sales team and Production to review current workload and pipeline

Skills and Qualifications:

• Bachelor’s Degree in Horticulture or related field, or commensurate experience
• Desire 3 years landscape and customer service experience including knowledge of local plant types, turf types and identification of common landscape issues and knowledge of common solutions
• Good written and oral communication skills
• A demonstrated ability to develop strong professional relationships in a business-to-business setting
• Creative problem solver with capacity to innovate and team oriented
• Microsoft Office skills

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Employee will work in both an office and field environment; travel from site to site; exposure to computer screens
• Employee will be required to sit and/or stand for prolonged periods of time; operate motorized vehicles
• Employee will regularly be required to see in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and regularly required to hear in the normal audio range with or without correction