This is not an IT role.

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life – at home, in transit and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Hamilton a subsidiary of Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions.

If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organization this is the opportunity for you. Hamilton/Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals. On the job training is provided so that the candidate can learn the products and best support technicians and customers.

About The Role

Hamilton is a wholly owned subsidiary of Gunnebo AB and is based in Milford, Ohio. The position of Customer Support Representative for Technical support provides support to Banking equipment Technicians in the field to troubleshoot issues and provides training to Technicians on new and current products.

What You Will Do

• Follow company safety and housekeeping requirements.
• Provide technical assistance to service technicians via telephone or email.
• Provide sales support to Channel Partner sales network.
• Document technical service calls via specified software.
• Perform failure analysis for responsible products. Work with engineers/vendors for a resolution.
• Create all technical documentation required.
• Provide technical training to live groups and/or webcast groups.
• Create necessary reports for responsible products.
• Assist sales team and procurement team with third party equipment decisions.
• Assist engineering team with the testing of new products or product changes.

Who we are looking for.

• Mechanically inclined, good Listener, understands instructions quickly, can help techs to follow our instructions. Great communication skills, patience with customers.
• Achieve a high level of understanding on certain products in order to: Provide technical support to field technicians and sales support to Channel Partners.
• Draft technical documentation such as technical service bulletins, installation instructions, service documents and training manuals.
• Provide technical training to live groups or webcast groups.

Essential Criteria:

• Associate degree in related field; or five years related experience or equivalent combination of education and experience.

Why join us.

Are you passionate about sustainability, innovation, safety and collaboration? Our employees have ideas on how to build a safer and more sustainable tomorrow and the drive and passion to realize them. Our attention to societal trends, and our ability to translate these into business opportunities, alongside our dedication to customers, sustainability and digitalization have earned us a place among the leading companies in our industry.

We believe that building long-term relationships and integrity are keys to success. Performance driven by a forward-thinking attitude, passionate teamwork, and the strong will to continuously learn. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international and diverse and pro-active working environment. Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals.

At Hamilton/Gunnebo, we have a bigger mission, we are working For a Safer World. Welcome with your application.

About Gunnebo Group

The Gunnebo Group is a global leader in security offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses Gunnebo Entrance Control and Gunnebo Safe Storage we offer solutions to customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking. We operate worldwide through our 3,000 employees, 25 country locations and 10 production facilities to serve customers in over 100 markets. Together we create a safer world.

Gunnebo Safe Storage specializes in certified physical security solutions. Whether this is to safely secure valuables, cash, private or business critical possessions from burglary, fire and explosion, or to provide industries with customized solutions for specific storing needs, such as pharmaceuticals or luxury products – we provide peace of mind at home, in transit and at work.

Hamilton Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Education:

• Associate (Preferred)

Experience:

• Customer Support: 1 year (Required)
• Mechanical knowledge: 1 year (Required)

Work Location: In person