Eckoh is an exciting, fast-growing technology company providing large enterprises that operate or use Contact Center services with Secure Payment services. Our clients include some of the largest and best-known brands across the world. Check out why our customers choose to work with us here. Today, our aim is simple: To help our clients make every contact center experience satisfying and secure for consumers. Come and discover what's refreshingly different about Eckoh.

Our culture

We work in an award-winning, colorful, dynamic and collaborative environment where you will find flexibility, an open-plan office and excellent opportunities for career growth. Our cross-departmental teams work on exciting projects, releasing new technologies to a wide range of clients. With over 250 colleagues spread across the globe, we're a friendly bunch with a lot of knowledge and exciting plans. We're serious about what we do, but we certainly have a sense of humor. Eckoh is brimming with friendly, energetic and creative individuals, who are proud to be a part of our unique success story.

Our values sit at the heart of the culture at Eckoh :

We Encourage and support everyone to grow with Eckoh.

We Challenge, listen, and are open-minded to change and suggestions from others.

As trusted advisors, we use our Knowledge to solve challenges and deliver the best for our clients.

We take personal Ownership to strive for excellence in whatever we do.

We are welcoming, embrace diversity and respect each other in a spirit of true Humanity.

The Role

As Eckoh’s U.S. operations continue to grow the Sales Operations Manager plays a vital role to sales leadership and key cross-department stakeholders across the business to better execute on sales performance, reporting, operating structure, evaluating business needs, designing and implementing actionable recommendations, and tracking key success metrics. The Sales Operations Manager will help build annual budgets, targets, territories, sales effectiveness measurement, KPI frameworks, executive reporting, and sales programs to exceed our goals.

Reporting directly to the SVP of US Sales and Client Services 

Responsibilities:

• Drive an integrated, sustainable, and strategic approach to sales operations that helps support the systems, tools, content, analytics, and training needed to create a predictable sales environment
• Play a lead role in the planning and budgeting activities and help establish key strategic priorities that are to be translated into actionable and quantitative plans
• Utilize Eckoh’s sales tech stack to define, manage and provide key reporting insights on KPI’s, pipelines, activities, demand gen conversion rates, monthly, quarterly, and annual forecasts across direct sales and partner channels
• Drive operational efficiencies by automating and improving processes, tools, reporting, and dashboards that scale as the business grows
• Provide unique data analysis and thought leadership on issues critical to the success of the business’s strategic goals and the impact our current offerings have on our existing business, clients, and markets
• Lead cross-functional projects to support sales and service process optimization end to end. This includes qualitative and quantitative analysis, project management, thought leadership, solution innovation, and change management process improvements
• Coordinate and help drive U.S. product launches across a team of cross-functional GTM stakeholders

Requirements:

• 5 years of sales operations and revenue enablement experience
• Self-starter that has a deep understanding of sales and can identify and prioritize opportunities to focus on
• Consistently demonstrate good judgment, critical thinking, and creative problem solving
• Highly adaptable and agile in a dynamic and fast-paced environment
• Strong communicator – able to communicate effectively and concisely at the executive leadership level
• Ability to communicate data into meaningful insight
• Excellent critical thinking and problem-solving skills
• Deep understanding of corporate operating systems like Netsuite, SalesForce.com, Outreach.io, Jira, Domo, Microsoft Office, and other go-to-market systems.

Our Benefits:

• Competitive compensation
• A comprehensive Benefits package with flexible options including medical, dental, vision, life, long & short-term disability, AD&D, Flexible Spending Account, Health Savings Account, Dependent Care Account, and a company-sponsored 401k plan
• 11 Company holidays per year
• Work/Life Balance including vacation and sick leave
• Opportunity for role expansion

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. So, if you are an innovator and love to find creative solutions to challenges, are passionate about delivering exceptional work and are a great team player, then you should consider working here at Eckoh. Find out more about our team and culture here. Eckoh is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.