El Dorado Cantina is Hiring a Host/Hostess Near Las Vegas, NV
Job Description
Job Description
Hosts are responsible for gathering customer contact information, while also enticing the customer to visit the venue. Hosts are responsible for filling out customer contact cards with in the reservation system with customer information. Additionally, hosts are responsible for answering the phone, taking reservations and operating the venue reservation system all while maintaining and delivering the highest level of customer service. Job Focus: Focus is on, but not limited to the following:
Collects customer information for the venue database, while constantly striving to increase the size of personal clientele.
Constantly provides customers with accurate information about the venue and property as well as entertainment offered in each.
Develop a rapport while walking guests to their assigned tables.
Develops a strong relationship with Tivoli Village employees, generating incremental business inside of the venue.
Communicates with network regularly to keep informed of upcoming events and promotions.
Works with a sense of urgency to anticipate customer and team members needs when the opportunity arises.
Entertains customers while inside of the venue, taking advantage of every opportunity to upsell while ensuring service is executed per the sequence of service always.
Maintains knowledge of the venue floor plan and table numbers, seating the room evenly and consistently per venue managements instruction.
Writes a professional and sincere thank you email to each customer after their visit.
Communicates with management, hosts and service staff immediately to rectify all customer needs and requests.
Working in our reservation center taking reservations for the Tivoli and SDJ locations
Taking reservations and entering them into our reservation management system with accuracy to guest requests
Communicates special requests to the management teams
DesiredQualifications:
A minimum of one year of experience in a high volume, service focused environment.