Description

Company Description

CSS serves as the designated Health Information Exchange (HIE) for Maryland and Washington, D.C., with affiliates in West Virginia, Connecticut, Alaska, and Virginia. CSS facilitates the electronic transfer of clinical information between disparate information systems to positively impact the healthcare system through improved patient care and outcomes, reduced costs, and data-driven understanding of regional public health concerns.

Job Summary

The implementation manager will be responsible for supporting and implementing health information exchange activities across CRISP Shared Services clients and affiliates. The successful candidate will be leading implementation efforts of CRISP products and services with existing and future clients. This role will require coordination and partnership across various teams. The successful applicant will have the opportunity to play a major role in the HIT enabled transformation of healthcare.

Requirements

Essential Duties and Responsibilities

Essential duties/responsibilities include the following. Other duties and special project may be assigned. 

• Define scope of new implementations and modifications/additional feature requests for existing implementations. 
• Develop documents and collateral required for the implementation (e.g. requirements, statements of work, project plans, etc.). 
• Gather requirements from and communicate regularly with stakeholders, including consumer representatives, to ensure business needs are met by implemented solutions.
• Communicate project status to internal and external stakeholders. 
• Identify, evaluate, and manage areas requiring process improvement.
• Effectively manage and coordinate both internal and external technical teams. 
• Understand implications of policy on projects and agreements/policy changes needed in place. 
• Ensure implementations are moving forward, identify blockers, and find solutions to work through blockers. 
• In short, make products and services work for new and existing customers!

Qualifications

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Required Skills 

• Strong project management, written and verbal communication skills. 
• Ability to quickly understand technical concepts and communicate to both technical and non-technical audiences. 
• Ability to gather requirements and manage multiple priorities (individually and for a team). 
• Ability to operate both within a team and as an independent contributor. 
• A desire to be great and a track record of setting and achieving goals is required. 

Preferred Skills 

• Experience with program management and administration. 
• Basic understanding of health information technology and/or health information exchange. 
• Business analysis experience.
• Experience in public health or heath care. 

Experience and/or Education Requirements

• 4-year college degree 
• 3 years of working in public health or healthcare arena 
• Business analyst experience preferred 
• MPH or MHA preferred 
• Fluency in Spanish highly preferred 

www.crispsharedservices.org

www.crisphealth.org

CRISP Shared Services, Inc. is an equal opportunity employer. This means that CRISP Shared Services Inc. is dedicated to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, marital status, genetic information, disability, military or veteran status, or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all team members.