The Countsy Junior HR Generalist requires a detail-oriented individual who can assist the HR team with the day-to-day administrative functions of multiple companies. The fully remote position requires an individual with incredible attention to detail who can identify errors, make the necessary fixes, and ensure that client files are in compliance, in addition to providing support to the LOA team. The ideal candidate will have strong experience administering Leaves of Absence, with multi-state and location LOA administration. Working with the LOA Specialists and/or HR Generalists, the Junior Human Resources Generalist will address issues related to client support providing Leaves of Absence, onboarding, off boarding, monthly benefit audits, year-end updates, and other general HR-related client support functions. This role will also include special projects as needed.

The ideal candidate must be able to work with others with varying levels of Accounting, HR, and Payroll experience both within, and outside the organization. This position requires solid multi-tasking abilities, sound judgement, and a sense of urgency.

FLSA Status: Non-Exempt
Reports to: HR Director

Major Responsibilities

LOA Support

• Assist with support requests for state specific leave research, LOA documents and tracking.

• Assist LOA Specialist with client specific summary payroll report -semi monthly.

• Assist LOA Specialist with process and procedural updates as needed.

• Support client and team with timely response to information requests .

• Take ownership of work and follow tasks through to completion.

• Utilize research and knowledge management channels.

• Develop staff proficiencies with company practices, standards, procedures, tools, and methodologies.

• Effectively interact with and support employee, management, and internal staff on all leave details

• Comply with Countsy policies and procedures.

Employee Files and Auditing

• Ensure that all employment documents are filed appropriately, conducting audits as necessary.

• Conduct audits of various payroll, benefit, and HR programs, and recommend corrective action.

• Update tracking spreadsheets.

• Audit HRIS systems and update employee information.

• Assist team with projects, as assigned.

Hiring/Terminations

• Perform background checks for clients, as needed.

• Assist with on-boarding procedures by sending Welcome e-mails, utilizing Electronic Signature Software, and following-up with employee.

• Assist with preparation of termination documents.

• Post jobs for clients on various recruiting sites, as needed.

Other HR Support

• Assist with ad-hoc client support requests.

• Assist HR Team Manager with process and procedural updates to be implemented.

• Support client and team with timely response to information requests.

• Take ownership of work and follow tasks through to completion.

• Utilize research and knowledge management channels.

• Develop staff proficiencies with company practices, standards, procedures, tools and methodologies.

• Effectively interact with and support other Countsy staff, management, and internal staff

• Perform all necessary administrative responsibilities in a timely manner (e.g. Timesheet and expense report submission, annual review, response to e-mail and voice-mail, forecasting of upcoming availability).

• Comply with Countsy policies and procedures.

  The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Qualifications/ Requirements:

• Technical skills:

  • Solid knowledge of human resources best practices in a variety of different industries and circumstances.

  • Proven research and analytical skills showing ability to reach logical conclusion and application to client situations.

  • Demonstrated high degree of proficiency in Microsoft Excel – familiar with higher formulas (i.e. pivot tables, IF statements, VLOOKUP, etc.).

  • Proficiency with various online HRIS tools, ERP systems, and Microsoft Office.

  • Prior experience in multi-entity or startup clients (strongly recommended).

• Client service skills:

  • Ability to manage client inquiries.

  • Direct complaints or complex queries to relevant team members.

  • Provide technical assistance.

  • Expedite serious issues to management for prompt resolution.

  • Sense of urgency necessary to meet goals, objectives, and deadlines.

• Growth mindset:

  • Desire to work in an environment of continual learning and challenges.

  • Effectively adjust and prioritize new conditions, clients and changing tasks.

  • Accept responsibility for errors, identify corrective measures and controls for non-recurrence.

• Communication and interpersonal skills:

  • Ability to interact directly with Client’s staff at all management levels, internally with Countsy staff and Startup CFOs and client vendors and contacts.

  • Excellent written and verbal communication skills.

• Education:

  • Associate’s or Bachelor’s Degree in Business, Human Resources, or related field or equivalent experience. A PHR/SPHR designation are a strong plus.

• Experience:

  • Minimum of 2-3 years in an HR-related role.

Compensation and Benefits Information:

• Base Pay Range: $26.00 - $30.00 / hr

• Other Compensation: Discretionary Bonus Plan

• All Compensation is commensurate with employee qualifications, experience, and other factors including geographic location, market and operational factors.

• Benefits: Medical (including FSA and HSA offerings), Dental, Vision, Life insurance, Disability insurance, 401(k) savings plan, Employee Stock Purchase plan, Paid Time Off: 18 days, Eight Paid Holidays, Paid Sick Time (in geographies where legally required).

Washington state applicants, additional benefits information follows:

Washington Time Off and Leave

Management and Support Roles : Employees working in the state of Washington will receive the following time off and leave benefits:*

Short-Term Disability Benefits: RGP provides eligible employees up to 12 weeks of paid leave for total and temporary disability due to illness or injury.

Maternity Leave: For pregnancy and childbirth, female employees may receive up to 8 weeks (40 days) of paid Maternity Leave.**

Parental Leave: RGP provides 2 weeks (10 days) of paid Parental Leave for the birth or adoption of a child.**

Bereavement: Up to 3 days of paid leave (additional time may be available under PFML)

Paid Family Medical Leave (PFML): The state-administered PFML fund provides qualified employees with the following maximum leave amounts per calendar year: (a) up to 12 weeks of paid family or medical leave, (b) up to 16 weeks of leave when family and medical leave are used in combination, and (c) an additional two weeks of leave due to pregnancy complications, (d) up to 7 days bereavement leave.

Jury Duty Leave: Up to 5 paid days

Military Leave: Up to 21 days of paid leave during a one-year period.

• Certain eligibility requirements apply
** applicable if the employee is not eligible for Paid Family Medical Leave


EQUAL OPPORTUNITY EMPLOYER
RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply. (Countsy is an RGP Company)